Trains from Dunfermline Station
to Newcastle Train Station

Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)

This is a Category B2 station. Level to platform 2, subway and steep ramp to platform 1. The Passenger Assist meeting point is at the Ticket Office.

Please take care when boarding / alighting the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.

Blue Badge parking bays: 11

03457 225 225 or 18001 03457 225 225 (Text relay service)

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Platform 3

Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.