Trains from Garswood
to Thornaby
Book your tickets
Garswood facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
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Smartcard IssuedYes
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Smartcard TopupYes
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Smartcard ValidatorNo
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car ParkNo
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Seated AreaYes
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Station BuffetNo
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ToiletsYes
Available when the ticket office is open
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesNo
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Wi Fi
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Rail replacement locations
Pick up / drop off at the service bus stop on Strange Road adjacent to the station entrance, opposite the Railway Hotel.
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CCTVYes
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Toilets
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AvailableYes
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Location
Available when the ticket office is open
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Accessible toiletsNo
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Staffing and customer services
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Staffing LevelPart time
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available from Help Point 24/7.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsYes
Platforms 1&2
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Ticket gatesNo
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Bicycle Facilities
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Spaces6
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ShelteredNo
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CctvYes
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Location
Platform 1
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TypeStands
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Fri 06:10 to 19:25
Sat 07:45 to 15:20 -
Induction LoopYes
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Accessible Ticket MachinesYes
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Height Adjusted Ticket Office CounterYes
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Ramp For Train AccessNo
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Nearest stations with more facilitiesBryn
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Accessible toiletsNo
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Step Free Access
- Category B Station
. - Level access to Wigan bound platform. Access to Liverpool - bound platform via stepped footbridge with handrails from Wigan platform.
To find our more about travelling around this station, please see the 360 map click here
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Ticket GatesNo
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Impaired Mobility Set DownNo
No designated area is provided. The station front may be used for set down purposes.
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Wheelchairs AvailableNo
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Station Message
All toilets are out of order at Thornaby station.
Thornaby facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
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Smartcard IssuedYes
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard ValidatorNo
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Smartcard Comments
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
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Penalty FaresPenalty fares apply for TP
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Facilities
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Car ParkYes
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Seated AreaYes
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Waiting Room
Seating is available within the booking hall, which is heated, during staffed hours.
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Station BuffetNo
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ToiletsYes
A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).
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Accessible toiletsYes
The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
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Baby ChangeYes
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TelephonesYes
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Wi Fi
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Rail replacement locations
Replacement coaches will pick up / drop off at the bus stops on Station Street due to the station car park not being wide enough for a coach to turn around in. Station Street is the road which runs parallel to the station access road and can be reached by using the footbridge on the station approach road.
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CCTVYes
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Toilets
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AvailableYes
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Location
A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).
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Accessible toiletsYes
The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
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Wifi
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Annotation
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AvailableYes
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Staffing and customer services
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Staffing LevelPart time
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/360 600 1671 -
AvailableNo
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Information Available From StaffYes - from help point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsYes
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed.
When using the Help Point our CCTV will be monitoring your position for the duration of the call.
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Ticket gatesNo
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/01895 262 122 -
Operator NameTransPennine Express
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NameStation Car Park
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Spaces60
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ChargesDaily: £3.10
Weekly: £13.50
Monthly: £46.00
Three Monthly: £120.00
Annual: £365.00 -
Number Accessible Spaces4
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Accessible Spaces Note
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
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Accessible Car Park EquipmentYes
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Accessible Car Park Equipment Note
Customers can purchase their car parking tickets via the APCOA Connect app or website.
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CctvYes
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Bicycle Facilities
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Spaces34
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ShelteredYes
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CctvNo
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Location
On the approach road opposite the ticket office
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Annotation
In addition 3 lockers are rentable from Stockton Council located in the Car Park.
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TypeRacks
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Accessibility
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Helpline
0800 107 2149
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Sat 05:45 to 19:00
Sun 09:15 to 16:45 -
Induction LoopYes
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Accessible Ticket MachinesYes
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Height Adjusted Ticket Office CounterYes
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Ramp For Train AccessYes
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Accessible TaxisNo
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Nearest stations with more facilitiesMiddlesbrough
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Accessible toiletsYes
The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
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Step Free Access
This station is category A. Step free access is provided from the station entrance to the platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
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Ticket GatesNo
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Impaired Mobility Set DownNo
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Wheelchairs AvailableYes
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