Trains from Stocksfield
to Ashford International
Book your tickets
Stocksfield facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionYes
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Ticket MachineYes
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Smartcard IssuedYes
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Smartcard TopupYes
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Smartcard ValidatorNo
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car ParkYes
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Seated AreaNo
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Waiting RoomNo
There are no waiting rooms provided at the station.Shelters are provided on both platforms.
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Station BuffetNo
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ToiletsNo
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesNo
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Wi Fi
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Rail replacement locations
Pick Up / Drop Off at the bus stops outside the Station entrance. (Station side for Newcastle, opposite side for Carlisle)
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CCTVYes
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Toilets
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Accessible toiletsNo
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Wifi
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Annotation
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AvailableYes
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Staffing and customer services
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Staffing Levelunstaffed
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available from Help Point 24/7.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsYes
Platform 1
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Ticket gatesNo
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/ -
NameStation Car Park
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Spaces27
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Number Accessible Spaces0
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Accessible Car Park EquipmentYes
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CctvNo
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Bicycle Facilities
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Spaces4
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ShelteredNo
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CctvYes
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Location
Next to drop off point
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TypeStands
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help AvailableNo
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Induction LoopYes
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Accessible Ticket MachinesNo
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Ramp For Train AccessYes
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Accessible toiletsNo
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Step Free Access
- Category B Station
partial step free access. Step free access to both platforms, however 500m step-free route between platforms via partially unlit road.
To find our more about travelling around this station, please see the 360 map click here
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Ticket GatesNo
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Impaired Mobility Set DownYes
Step free access from car park to station entrance but there is no access for wheelchair bound customers on the NCL bound platform as the access to the platform is via steps.
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Ashford International facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionYes
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Ticket MachineYes
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Smartcard IssuedYes
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard ValidatorYes
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Smartcard Comments
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
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Penalty FaresPenalty fares apply for SE
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Facilities
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Car ParkYes
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Seated AreaYes
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Waiting RoomYes
on platform 1/2 there is a heated waiting room
on platform 5/6 there is a heated waiting shelter
The Station has a range of perch and standard height seating on all platforms.
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Station BuffetYes
Coffee shops and Selecta vending machines
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ToiletsYes
Platforms - Available during staffing hours
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Accessible toiletsYes
Platforms- Available during staffing hours. This toilet is stoma friendly.
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Baby ChangeYes
Only available when staff present
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TelephonesYes
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Wi Fi
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Atm MachineYes
booking hall
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ShopsYes
newspapers
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Rail replacement locations
From the station forecourt outside the booking hall. (What 3 Words: waddled.down.toys)
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CCTVYes
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Toilets
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AvailableYes
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Location
Platforms - Available during staffing hours
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Accessible toiletsYes
Platforms- Available during staffing hours. This toilet is stoma friendly.
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Staffing and customer services
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Staffing LevelFull time
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/0345 322 7021 -
AvailableYes
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Operator NameSoutheastern Customer Services
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Information Available From StaffYes - from help point
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Information Services Open
Train running Information and advice on how to get assistance available through the Help Point.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsYes
On platforms 1/2 and 5/6. Also by gateline in the subway.
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Ticket gatesYes
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Parking
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Car Park 1
Notes
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
Operator Name: A P C O A Parking
Name: Car Park A
Spaces: 166
Number Accessible Spaces: 13
Accessible Spaces Note:Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Accessible Car Park Equipment: No
Cctv: YesWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 24hCharges
Off-peak: £8.30
Daily: £9.20
Weekly: £38.40
Monthly: £134.90
Three Monthly: £402.10
Six Monthly: £806.00
Annual: £1,445.00
Saturday: £7.00
Sunday: £3.50
Note:From 1st June - new off peak evening rate (after 18:00) - £1.50
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Car Park 2
Notes
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
Operator Name: A P C O A Parking
Name: Car Park B
Spaces: 135
Number Accessible Spaces: 15
Accessible Spaces Note:These Blue Badge spaces are located in the Station forecourt.
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Accessible Car Park Equipment: No
Cctv: NoWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 24hCharges
Off-peak: £8.30
Daily: £9.20
Weekly: £38.40
Monthly: £134.90
Three Monthly: £402.10
Six Monthly: £806.00
Annual: £1,445.00
Saturday: £7.00
Sunday: £3.50
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Car Park 3
Notes
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
Operator Name: A P C O A Parking
Name: Car Park F
Spaces: 315
Number Accessible Spaces: 2
Accessible Spaces Note:Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Accessible Car Park Equipment: No
Cctv: YesWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 24hCharges
Off-peak: £6.10
Daily: £6.70
Weekly: £29.10
Monthly: £102.20
Three Monthly: £303.40
Six Monthly: £610.50
Annual: £1,095.00
Saturday: £5.10
Sunday: £3.50
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Bicycle Facilities
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Spaces454
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ShelteredYes
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CctvNo
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Location
behind bus stop front of station
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Annotation
You may leave your cycle in the rack provided however you do so at your own risk.
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TypeStands
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Accessibility
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Helpline
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Sun 24h
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Induction LoopYes
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Accessible Ticket MachinesYes
These are located in the booking hall on the domestic side of the station. They are also located in the subway adjacent to the gateline on the international side of the station.
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Height Adjusted Ticket Office CounterYes
Counters can be raised or lowered to suit all customers
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Ramp For Train AccessYes
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Accessible Taxis
Accessible taxis are available to book
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Accessible Public Telephones
Public telephones are not wheelchair accessible
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Accessible toiletsYes
Platforms- Available during staffing hours. This toilet is stoma friendly.
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Step Free Access
Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
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Ticket GatesYes
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Impaired Mobility Set DownYes
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Wheelchairs AvailableYes
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Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.