Check before you travel
We recommend customers check their journey before setting out, especially in the North West.
Recently, we have experienced a higher number of cancellations in the North West, and we apologise for the inconvenience. The main issue is conductor availability, particularly on Sundays, which falls outside their regular working week.
Due to this, we encourage everyone to plan ahead and check their journey before travelling.
Sunday timetable
Starting Sunday 22 December an amended timetable will be in effect.
If you are traveling in the North West on a Sunday, we advise you to refer to this timetable.
What to do if your train is cancelled or delayed
If your Northern train is cancelled and you still want to travel to your planned destination, you don't need to purchase a new Northern ticket for that day. You can:
- Get on another Northern train
- Board any Transpennine Express or LNER train that's heading in the same direction (within 2 hours)
- If you no longer wish to travel you can Claim a full refund
On Sundays, there are special acceptances if your train is cancelled so that you can use the following services until Sunday 30 March.
- Transport for Wales: Manchester - Chester, and Manchester - Crewe
- East Midlands Railway: Liverpool - Warrington - Manchester and Manchester - Sheffield
- Merseyrail: Liverpool - Hunt's Cross and Liverpool - Southport
- Metrolink (can only use this service up until Sunday 16 March): Ashton - Manchester and Altrincham - Manchester
What to do if your train is delayed
If your train is delayed, we ask for your patience as we provide updates. Please be aware that you are only permitted to travel on another train if yours has been cancelled.
If your train is delayed by 15 minutes or more you are eligible to claim money back through Delay Repay.
You can check your journey for all UK trains using the Northern App, website or utilising the journey checking tool on this page.
Further support
Let us show you how to...
Additionally, we have created a series of instructional videos to assist you with booking assisted travel, getting travel updates, choosing the right ticket, understanding disruptions, claiming delay compensation, and how to reach out to us.
Watch our videosNorthern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.