Delays and cancellations

You can travel on other Northern trains (before or after your original time) to get you to your destination that day.

Where possible travel the same route as your original service.

You can also use a TransPennine Express, Southeastern or LNER service to get to your destination within two hours either side of the time of your cancelled service.

As long as you are travelling to the same destination as stated on your ticket and are travelling within two hours either side of the time of your cancelled service, all you'll need to show is your original train ticket. Then let the conductor know your original train was cancelled.

If you no longer wish to travel due to your train cancellation, you are entitled to claim a full refund which must be made within 28 days of the ticket expiry date.

Claim refund

We can only refund a ticket that was purchased from Northern. Please get in touch with the relevant Train Operator or third-party ticket retailer for other refunds outside of Northern. 

Where possible, check frequently before travelling on the last services of the day, as they may be cancelled at late notice leaving little or no direct rail service late on. 

If the last Northern service of the day is cancelled, you can get on any other Northern service that gets you closer to your destination for a connection. 

You can use any TransPennine Express, Southeastern or LNER service to get to your destination within two hours either side of the time of your cancelled service.

If there is still no option to travel after a cancelled last service, please speak to a member of staff or a help point who can give advice and travel information.