A simple way to swap trains tickets

Advance Single tickets

Advance Single tickets cannot be refunded, but don’t worry you can still change them with Train Swap.

If you just need a different same-day train, you can use Seatfrog Train Swap to switch your ticket:

• Pop in your train details
• Choose another Northern train on the same day
• Pay from just £1.50
• We’ll email you a barcode — show it with your original ticket when you're onboard
• Just make sure you swap at least 10 minutes before your original train leaves.

Start your Train Swap

Off-peak, Super off-peak and Anytime tickets

These types of tickets can’t be changed, but you can get a refund if your plans have changed.

Before you cancel, it’s worth double-checking with our Customer service team if your ticket already covers the time you want to travel.

Check if you can get a refund

Change your route or time of travel

If you're after a completely different time or want to change the route, here’s what to do:

• You’ve got to keep the same start and end stations
• Do it at least 10 minutes before your train goes
• There’s a £10 admin fee per ticket, per person
• If your new ticket costs more, you’ll need to pay the difference
• You can’t pick a cheaper fare than the one you’ve already got.
   

No. You can only swap for another Northern service on the same-day as your original trip.

No — swaps are for the same journey only. So you’ll need to stick with the origin and destination station when switching your ticket.

It's best to check availability before swapping your train.

You can contact our Assisted Travel Support Team for guidance.

Just show them:

• Your original ticket
• The Train Swap barcode in your emails
   

Your train swap barcode will be sent to you via email.

Keep it handy and show it with your original ticket when asked.

Train Swap is available for Advance Tickets only.

Swap your purchased Advance Ticket for another same-day Northern service using Seatfrog.

Ticket can be swapped up to 10 minutes prior to purchased ticket’s departure time

Fees start from £1.50.