A Better Way To Go
Improving every step of your journey
Working together with customers and communities, Northern is committed to transforming train travel in the North.
Whilst you've been away, we've been working on a series of new projects and upgrades right across our network.
We’re excited for you to experience these changes, large and small, first hand when you return to travelling with Northern. But for now you can find a snapshot of these below.
Be sure to keep checking back for more!
On-board improvements:
Travel in style
Our new look fleet is made up of 100 new state-of-the-art trains and 240 fully-refurbished.
Extra-comfy seats
Sit back, take in the views and enjoy a more comfortable journey.
Extra clean carriages
Our 600-strong cleaning team are working round the clock. Thanks team.
Dog Bowls
We have added dog water bowls at 138 Northern stations.
Amazon lockers
We now have 157 Amazon lockers at Northern stations.
InPost Lockers
We now have 100 InPost lockers at Northern stations.
Extra CCTV
We have installed and upgraded CCTV at many of our stations.
Station improvements:
£2.5m renovation of 40+ stations
Making sure our stations look their best for your return to rail travel.
More accessible stations
160+ mobility scooter friendly stations.
Contact-free parking
Pay for your parking in a few taps of the RingGo app. Now at all Northern car parks.
NEW Led lighting
We have added new LED lighting at 388 stations.
Commuter improvements:
Commute, your way
Our new flexi season ticket gives you 8 days of travel in 28 days.
Free parking
10,000 free parking spaces across 250 of our stations.
Barcode Seasons
Now available, more routes coming soon...
Smarter Season Tickets
Renew without the queue online.
You’ve got the power
Make use of the charging points on all new Northern trains.
Keep it streaming
Stay connected with free WiFi on our new trains.
Catch up on emails
Take advantage of our free WiFi on all of our new trains.
Know on the go
We're trialing real time journey information on selected routes.
Customer improvements:
Web Chat
Find help when you need it with web chat available 7am – 10 pm.
Customer Panel
Join over 7,000 people on our customer panel and help improve Northern.
Smartcard refunds
Get faster refunds for Smart season tickets via our app.
Rapid refunds
Refunds sent direct to your bank account.
Donate your compensation
Donate to the Samaritans or claim via PayPal.
Autism friendly
An autism-friendly experience on our trains & at stations.
Checkout faster with Apple Pay
No bank card, no problem.
Some key projects finished recently:
- Mobility scooter users given more freedom on Northern trains
- Station lighting transformed with £7m investment
- Cheadle Hulme and New Mills Newtown given £382,000 facelift
- More than 50 lifts upgraded at Northern stations
- Resurfacing work transforms car parks at Meadowhall Interchange, Dent & Disley stations
...and many, many more!
Keen to get more involved?
- Join our new customer panel to improve Northern for everyone
- Join a station adoption group at your local station
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.