Currently there are 12 route disruptions and 47 station updates
Routes
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Line updates (1)
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Last Updated 09/01/2025 10:05
Due to urgent repairs to a bridge at South Bank:
How does it affect your service:
Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 30/06.
Our advice to our customers:
Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
Effect on service:
Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
Road Transport details.
To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
Journey times will be extended by 10 minutes whilst travelling by road transport.
Please see station information posters for the bus pick up points.
Other places to get more information:
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
To re-plan your journey please visit nationalrail.co.uk
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
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Train cancellations (4)
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Last Updated 14/01/2025 16:10
22:12 Leeds to Manchester Victoria due 23:30 will be cancelled. This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay -
Last Updated 14/01/2025 19:23
20:17 Leeds to Wigan North Western due 22:40 will be cancelled. This is due to more trains than usual needing repairs at the same time.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay -
Last Updated 14/01/2025 16:55
22:58 Leeds to Blackburn due 00:16 will be cancelled. This is due to a member of train crew being unavailable.
Additional Info
An S Line bus to depart Leeds at 22:58 calling at all stations to Blackburn.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay -
Last Updated 14/01/2025 16:54
21:17 Leeds to Manchester Victoria due 22:53 will be cancelled. This is due to a member of train crew being unavailable.
Additional Info
A Bestway bus to depart Leeds at 21:17 calling at all stations to Sowerby Bridge then as required to Manchester Victoria.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
Formation alerts (1)
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Last Updated 14/01/2025 11:51
Facilities on the 22:57 Manchester Victoria to Leeds due 00:14. Will be formed of 2 coaches instead of 4.
Other train service updates (1)
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Last Updated 14/01/2025 15:48
20:27 Chester to Leeds due 22:42 will be started from Manchester Victoria. It will no longer call at Chester, Warrington Bank Quay, Earlestown and Newton-Le-Willows. This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
Engineering works (1)
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Last Updated 24/10/2024 09:32
Planned engineering work will take place between Preston and Blackburn on Monday, Tuesday, Wednesday and Thursday, from 00:05, Monday 13 January 2025 to 05:45, Friday 17 January 2025.
All lines will be blocked.
Some services will be replaced by buses between Preston and Blackburn. Engineering work will be taking place between Preston and Blackburn from 00:05 until 05:45 each night (finish 05:45 Friday).
The 05:21 Preston to Colne service (Tuesday to Thursday) will start from Blackburn. A bus will be provided from Preston to Blackburn, departing Preston at 04:31 to connect with the train at Blackburn.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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Train cancellations (1)
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Last Updated 14/01/2025 19:23
20:17 Leeds to Wigan North Western due 22:40 will be cancelled. This is due to more trains than usual needing repairs at the same time.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Other train service updates (1)
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Last Updated 14/01/2025 18:59
23:46 Manchester Airport to Blackpool North due 01:24 will be terminated at Manchester Piccadilly. It will no longer call at Leyland, Preston, Kirkham & Wesham, Poulton-Le-Fylde, Layton and Blackpool North. This is due to a member of train crew being unavailable.
Additional Info
A Bestway bus to depart Manchester Piccadilly at 00:20 calling at all stations to Preston then as required to Blackpool North. A Phantom Travel bus to depart Preston at 00:58 calling at all stations to Blackpool North.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Train cancellations (1)
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Last Updated 14/01/2025 19:23
20:17 Leeds to Wigan North Western due 22:40 will be cancelled. This is due to more trains than usual needing repairs at the same time.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Train cancellations (1)
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Last Updated 14/01/2025 19:23
20:17 Leeds to Wigan North Western due 22:40 will be cancelled. This is due to more trains than usual needing repairs at the same time.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Other train service updates (1)
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Last Updated 14/01/2025 22:17
22:22 Oxenholme Lake District to Windermere due 22:41 will be starting late from Oxenholme Lake District and is expected to be 5 minutes late. This is due to the train departing late to maintain customer connections.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Other train service updates (1)
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Last Updated 14/01/2025 21:30
20:00 Scarborough to Sheffield due 22:44 was terminated at Hull. It will no longer call at Brough, Goole, Doncaster, Meadowhall and Sheffield. This is due to a fault with a swing bridge over a river earlier today.
Further Info
We apologise for the cancellation of this service today.
Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Train cancellations (1)
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Last Updated 14/01/2025 10:15
21:29 Lincoln to Sheffield due 22:48 will be cancelled. This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Train cancellations (4)
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Last Updated 14/01/2025 16:09
21:55 Blackpool North to Manchester Piccadilly due 23:13 will be cancelled. This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay -
Last Updated 14/01/2025 16:58
23:03 Manchester Victoria to Wigan Wallgate due 23:37 will be cancelled. This is due to a member of train crew being unavailable.
Additional Info
An S Line bus at 23.03 from Manchester Victoria stops to Wigan Wallgate.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay -
Last Updated 14/01/2025 10:13
23:18 Sheffield to Wakefield Kirkgate due 00:05 will be cancelled. This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay -
Last Updated 14/01/2025 16:55
23:20 Blackburn to Manchester Victoria due 00:25 will be cancelled. This is due to a member of train crew being unavailable.
Additional Info
An S Line bus to depart Blackburn at 23:20 calling at all stations to Manchester Victoria.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
Other train service updates (2)
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Last Updated 14/01/2025 21:30
An additional train service has been planned to operate as shown 22:15 Doncaster to Sheffield due 22:44.
Further Info
We apologise for the cancellation of this service today.
Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay -
Last Updated 14/01/2025 20:14
22:45 Hull to Sheffield due 00:17 will be terminated at Doncaster. It will no longer call at Meadowhall and Sheffield. This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
Engineering works (2)
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Last Updated 13/01/2025 05:57
Planned engineering work will take place between Deansgate and Hunts Cross on Monday, Tuesday, Wednesday and Thursday, from 23:10, Monday 13 January 2025 to 06:05, Friday 17 January 2025.
All lines will be blocked.
Some services will be terminating at Warrington Central and restarting from Warrington Central and replaced by buses throughout. Engineering work will be taking place between Deansgate and Warrington Central from 23:10 until 06:05 each night (finish 06:05 Friday) between Birchwood and Hunts Cross from 23:35 until 05:00 each night (finish 05:00 Friday).
The 22:47 Manchester Oxford Road to Liverpool Lime Street service (Monday to Thursday) will start from Warrington Central. A bus will be provided from Manchester Oxford Road to Liverpool Lime Street.
The 22:49 Warrington Central to Manchester Oxford Road service (Monday to Thursday) will be bus replaced throughout.
The 23:28 Manchester Oxford Road to Liverpool Lime Street service (Monday to Thursday) will be bus replaced throughout.
The 23:36 Liverpool Lime Street to Manchester Piccadilly service (Monday to Thursday) will be bus replaced throughout.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560). -
Last Updated 24/10/2024 09:22
Planned engineering work will take place between Salford Central and Preston from 23:25, Monday 13 January 2025 to 05:30, Friday 17 January 2025.
All lines will be blocked.
Some services will be diverted via Wigan North Western. Some stations between Salford Crescent and Wigan North Western will not be served.Engineering work will be taking place between Blackrod and Preston from 23:25 until 05:30 each night (finish 05:30 Friday) between Salford Crescent and Blackrod from 00:01 until 05:30 each night (finish 05:30 Friday).
The 04:48 Manchester Airport to Blackpool North service (Tuesday to Friday) will be diverted via (but not call at) Wigan North Western, and will not call at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. Customers should use the next available service.
The 22:48 Manchester Airport to Blackpool North service (Monday to Thursday) will be diverted via (but not call at) Wigan North Western, not calling at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. A bus will be provided between Manchester Oxford Road and Preston.
The 23:17 Manchester Airport to Blackpool North service (Monday to Thursday) will be diverted via (but not call at) Wigan North Western, not calling at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. A bus will be provided between Manchester Oxford Road and Preston.
The 23:22 Blackpool North to Manchester Airport service (Tuesday to Friday) will be diverted via (but not call at) Wigan North Western, and will not call at Buckshaw Parkway, Chorley, Adlington, Blackrod, Horwich Parkway, Lostock, Bolton and Salford Crescent. A bus will be provided between Preston and Manchester Airport.
The 23:46 Manchester Airport to Blackpool North service (Tuesday to Friday) will be diverted via (but not call at) Wigan North Western, not calling at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. A bus will be provided between Manchester Piccadilly and Preston
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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All other routes have a good service. For live updates see our journey check page.
Stations
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Owing to uneven platforms passengers should take extra care on platform 3 at Altrincham station.
The lifts will be out of order from 06:01 on 09/01/2025 until further notice at Bolton station.
At Bolton station, the following issues have been reported:
Step free access will be unavailable at the station between Platforms 1 & 3 and the rest of the station from 07:30 on 10/01/2025 until further notice.
The lifts will be out of order between Platforms 1 & 3 and the rest of the station from 07:30 on 10/01/2025 until further notice.For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.
The ticket office will be closed from 06:20 on 14/01/2025 until the end of the day at Bramhall station.
All toilets are out of order at Bredbury station.
Owing to damage to the edge of platform 2, passengers and staff should take extra care at Bredbury station.
Owing to icy surfaces passengers should take extra care at Brighouse station.
At Broad Green station, the following issues have been reported:
The ticket office will be closed from 06:13 on 27/06/2024 until 31/03/2025.
Owing to uneven platforms passengers should take extra care.
The station is staffed from 06:30 until 18:30 each day to offer assistance to customers.
Due to station refurbishment works, the subway linking Platforms 1 and 2 is now closed until further notice.Owing to uneven surfaces passengers should take extra care at Broad Green station.
The ticket office is closed at Daisy Hill station.
Owing to icy platforms passengers should take extra care at Dalton station.
The ticket office will be closed from 06:17 on 27/06/2024 until 30/06/2025 at Dinting station.
At Dinting station, the following issues have been reported:
Owing to uneven platforms passengers should take extra care.
Customers are advised to board and alight trains using the middle doors of the train at Dinting due to loose platform edge stones. Network Rail are aware of the issue and will repair the stones as quickly as possible.The ticket office is currently only able to take cash payments. Customers requiring card payments should use the ticket vending machines available or purchase a ticket from a conductor onboard.
There is no lighting at the station at Eccles station.
Customers are advised to take extra care when on the station as there is a reported fault with the station lighting.
Due to a technical fault, Tickets are unable to be purchased via the Ticket Office. Please use the Ticket Vending Machines provided.
Owing to uneven platform surfaces passengers should take extra care on platform 2 at Greenbank station.
Owing to uneven platforms passengers should take extra care at Hadfield station.
All toilets at the station are out of order at Halifax station.
The ticket vending machines are out of order at Harrogate station.
All toilets are out of order at Hazel Grove station.
Owing to icy platforms passengers should take extra care at Heald Green station.
The ticket office is unable to issue tickets due to a machine fault.
Station staff are on-site and able to offer assistance.Owing to uneven surface on platform 1 passengers should take extra care at Hoscar station.
All toilets are out of order at Huyton station.
The lifts will be out of order from now until further notice at Kirkstall Forge station.
The lift on platform 2 is currently out of order.
The ticket office will be closed from 05:35 on 13/01/2025 until further notice at Lea Green station.
The lifts will be out of order between platform 2 & 3 and station entrance from now until further notice at Manchester Oxford Road station.
Owing to uneven platforms passengers should take extra care at New Mills Newtown station.
There is no lighting on the platforms at Newton For Hyde station.
Due to a fault with the lighting on the platforms, passengers should take extra care when using this station.
The ticket office will be closed from 09:02 on 28/06/2024 until 30/06/2025 at Northwich station.
The ticket office will be closed :
From now until the end of the day
From 06:20 on 17/01/2025 until the end of the day at Poynton station.Owing to an uneven coping stone on platform 1, passengers and staff should take extra care at Prescot station.
The ticket office will be closed from now until the end of the day at Rochdale station.
Owing to uneven surfaces on platform 2 passengers and staff should take extra care at Rufford station.
The ticket office will be closed :
From 14:15 on 13/01/2025 until the end of the day
From 14:15 on 14/01/2025 until the end of the day
From 14:15 on 18/01/2025 until the end of the day at Salford Central station.The ticket office will be closed from now until the end of the day at Salford Crescent station.
The ticket office will be closed :
From now until the end of the day
From 06:20 on 15/01/2025 until the end of the day at Sandbach station.The lifts will be out of order between both platforms and the station from now until further notice at Stoke-On-Trent station.
The ticket office will be closed from 17:00 on 14/01/2025 until the end of the day at Sunderland station.
The ticket office will be closed from 17:45 on 14/01/2025 until the end of the day at Todmorden station.
There is no lighting at the station at Walsden station.
Please take extra care when navigating the platforms.
Various toilets are out of order at Warrington Central station.
The lifts will be out of order from now until the end of the day at Wavertree Technology Park station.
Lift on platform 1 are out of order
Owing to uneven surfaces near the edge of platform 1 passengers and staff should take extra care at Westhoughton station.
The ticket vending machines are out of order at Wetheral station.
Due to a fault, the ticket office is currently unable to issue tickets, please purchase a ticket from the ticket vending machines.
Passenger Information during Disruption
Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.
Customer information pledges
Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.
Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.
The Smarter information programme
This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.
Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.
What do the Customer Information Pledges say?
The customer information pledges
- Show we care by listening to our customers and putting their needs first
- Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
- Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible
You can view the Rail Delivery Group customer information pledges here
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
