The details below relate to the next hour of our services. For information beyond that timeframe, please visit National Rail Enquiries.
Currently there are 13 route disruptions and 49 station updates
Routes
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Other train service updates (1)
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Last Updated 09/02/2026 13:10
14:38 Whitehaven to Carlisle due 15:47 will be terminated at Workington.
It will no longer call at Flimby, Maryport, Aspatria, Wigton, Dalston and Carlisle.
This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Line updates (1)
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Last Updated 06/02/2026 15:25
Due to urgent repairs to a bridge at South Bank:
Impact
Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
Customer advice
Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
Effect on service:
Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
Road Transport details.
To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
Journey times will be extended by 10 minutes whilst travelling by road transport.
Please see station information posters for the bus pick up points.Additional Info
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
To re-plan your journey please visit nationalrail.co.uk
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
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Line updates (1)
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Last Updated 09/02/2026 14:38
Following a fault on a train between Manchester Victoria and Chester all lines are now open.
Impact
Train services running through these stations may be cancelled or delayed. Disruption is expected until 16:00 09/02.
Customer advice
Services are now able to call at all stations between Manchester Victoria and Chester in both directions.
Effect on service:
The following services are able to call at all stations in both directions however are subject to short notice delays and cancellations due to the earlier issues -
Leeds - Chester
Manchester Airport - Liverpool Lime Street
Alternative travel suggestions:
The following routes are not affected by this disruption:
Manchester Piccadilly - Chester
Northern ticket holders are able to board Transport for Wales services between Warrington Bank Quay and Chester in both directions, at no extra cost until 16:00.Additional Info
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
For real time journey updates on your phone visit https://www.northernrailway.co.uk/service-updates or use our app.
To re-plan your journey please visit nationalrail.co.uk.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay.
If you need to speak to someone, you can message us on X or Facebook, @northernassist or using web chat at www.northernrailway.co.uk
Other train service updates (2)
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Last Updated 09/02/2026 14:13
14:26 Chester to Leeds due 16:41 will be started from Manchester Victoria.
It will no longer call at Chester, Warrington Bank Quay, Earlestown and Newton-Le-Willows.
This is due to a fault on this train.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay -
Last Updated 09/02/2026 13:43
12:26 Chester to Leeds due 14:47 has been delayed at Rochdale and is now 8 minutes late.
This is due to a speed restriction over defective track.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Other train service updates (2)
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Last Updated 09/02/2026 13:45
13:27 Manchester Oxford Road to Southport due 14:44 has been delayed at Salford Crescent and is now 6 minutes late.
This is due to a fault with the signalling system.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. -
Last Updated 09/02/2026 12:28
14:03 Southport to Manchester Oxford Road due 15:15 will be delayed at Wigan Wallgate and is expected to be 5 minutes late.
This is due to train crew being delayed.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Other train service updates (3)
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Last Updated 09/02/2026 13:08
15:50 Corkickle to Lancaster due 18:20 will be started from Barrow-In-Furness.
It will no longer call at Corkickle, St Bees, Sellafield, Seascale, Drigg, Ravenglass For Eskdale, Bootle, Silecroft, Millom, Green Road, Foxfield, Kirkby-In-Furness and Askam.
This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay -
Last Updated 09/02/2026 13:19
13:19 Lancaster to Corkickle due 15:45 will be terminated at Barrow-In-Furness.
It will no longer call at Askam, Kirkby-In-Furness, Foxfield, Green Road, Millom, Silecroft, Bootle, Ravenglass For Eskdale, Drigg, Seascale, Sellafield, Braystones, Nethertown, St Bees and Corkickle.
It is being delayed at Lancaster and is now expected to be 15 minutes late.
This is due to train crew being delayed.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. -
Last Updated 09/02/2026 12:53
13:29 Manchester Airport to Barrow-In-Furness due 16:05 will be started from Manchester Piccadilly.
It will no longer call at Manchester Airport and Gatley.
This is due to a late running train being in front of this one.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Line updates (1)
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Last Updated 09/02/2026 14:38
Following a fault on a train between Manchester Victoria and Chester all lines are now open.
Impact
Train services running through these stations may be cancelled or delayed. Disruption is expected until 16:00 09/02.
Customer advice
Services are now able to call at all stations between Manchester Victoria and Chester in both directions.
Effect on service:
The following services are able to call at all stations in both directions however are subject to short notice delays and cancellations due to the earlier issues -
Leeds - Chester
Manchester Airport - Liverpool Lime Street
Alternative travel suggestions:
The following routes are not affected by this disruption:
Manchester Piccadilly - Chester
Northern ticket holders are able to board Transport for Wales services between Warrington Bank Quay and Chester in both directions, at no extra cost until 16:00.Additional Info
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
For real time journey updates on your phone visit https://www.northernrailway.co.uk/service-updates or use our app.
To re-plan your journey please visit nationalrail.co.uk.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay.
If you need to speak to someone, you can message us on X or Facebook, @northernassist or using web chat at www.northernrailway.co.uk
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Other train service updates (1)
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Last Updated 09/02/2026 14:32
13:32 Manchester Airport to Liverpool Lime Street due 14:53 has been delayed at Newton-Le-Willows and is now 11 minutes late.
This is due to a fault on a train in front of this one.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Other train service updates (1)
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Last Updated 09/02/2026 13:47
12:55 Blackpool North to Manchester Airport due 14:36 is being delayed at Blackrod and is now expected to be 6 minutes late.
This is due to congestion.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Formation alerts (5)
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Last Updated 09/02/2026 10:34
Facilities on the 18:15 Sheffield to Leeds due 19:35.
Will be formed of 3 coaches instead of 2.
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Last Updated 09/02/2026 10:34
Facilities on the 13:48 Leeds to Sheffield due 15:01.
Will be formed of 3 coaches instead of 2.
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Last Updated 09/02/2026 10:34
Facilities on the 16:48 Leeds to Sheffield due 18:01.
Will be formed of 3 coaches instead of 2.
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Last Updated 09/02/2026 10:34
Facilities on the 15:15 Sheffield to Leeds due 16:35.
Will be formed of 3 coaches instead of 2.
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Last Updated 09/02/2026 10:34
Facilities on the 19:48 Leeds to Sheffield due 21:06.
Will be formed of 3 coaches instead of 2.
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Formation alerts (5)
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Last Updated 09/02/2026 10:34
Facilities on the 18:15 Sheffield to Leeds due 19:35.
Will be formed of 3 coaches instead of 2.
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Last Updated 09/02/2026 10:34
Facilities on the 13:48 Leeds to Sheffield due 15:01.
Will be formed of 3 coaches instead of 2.
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Last Updated 09/02/2026 10:34
Facilities on the 16:48 Leeds to Sheffield due 18:01.
Will be formed of 3 coaches instead of 2.
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Last Updated 09/02/2026 10:34
Facilities on the 15:15 Sheffield to Leeds due 16:35.
Will be formed of 3 coaches instead of 2.
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Last Updated 09/02/2026 10:34
Facilities on the 19:48 Leeds to Sheffield due 21:06.
Will be formed of 3 coaches instead of 2.
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Formation alerts (2)
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Last Updated 09/02/2026 10:35
Facilities on the 22:51 Retford to Sheffield due 23:37.
Will be formed of 3 coaches instead of 2.
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Last Updated 09/02/2026 10:35
Facilities on the 21:39 Sheffield to Retford due 22:28.
Will be formed of 3 coaches instead of 2.
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Line updates (1)
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Last Updated 06/02/2026 14:43
Due to urgent repairs to the railway between Corkickle and Whitehaven the line is closed.
Impact
Train services running through these stations will be terminated at Corkickle and restarted from Whitehaven. Disruption is expected until the end of the day on 31/03/26.
Customer advice
Services between Corkickle and Whitehaven are being disrupted due to urgent repairs the railway.
Network Rail continue to complete the works on Bransty Tunnel, Whitehaven. The line is closed between Corkickle and Whitehaven (in both directions). Disruption is expected until Spring 2026.
Effect on service:
Train services are unable to run between Corkickle and Whitehaven (in both directions).
Train services between Lancaster/Barrow-in-Furness and Carlisle will terminate at Corkickle and restart between Whitehaven and Carlisle.
Train services between Carlisle and Barrow-in-Furness/Lancaster will terminate at Whitehaven and restart at Corkickle.
Rail replacement buses will operate between Corkickle and Whitehaven (in both directions),
Replacement transport:
Road transport will operate between Corkickle and Whitehaven.
Please speak to station staff, see on-line journey planners or consult Customer Information Screens for departure times.
Please see station information posters for the location of bus pick up points.
Journey times may be extended by up to 60 minutes whilst travelling by road transport.Additional Info
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
For live real time journey updates on board your train please visit journeycheck.com/northern, message us on X.com @northernassist (between 06:00 and 22:00), or search for #NorthernUpdates
If the train you have a ticket for is cancelled, you can travel on any Northern or TransPennine Express within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
Other train service updates (1)
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Last Updated 09/02/2026 14:27
13:23 Preston to Colne due 14:34 has been delayed at Blackburn and is now 15 minutes late.
This is due to a fault on this train.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
Engineering works (2)
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Last Updated 02/02/2026 04:00
Planned engineering work will take place between Hadfield and Manchester Piccadilly from 23:35, Monday 09 February 2026 to 05:15, Friday 13 February 2026.
All lines will be blocked.
All services will be revised. Northern Trains services only.
Engineering work will be taking place between Hadfield and Manchester Piccadilly from 23:35 until 05:15 each night (finish 05:15 Friday)
The 22:47 (Monday to Thursday) Sheffield to Manchester Piccadilly service will not call at New Mills Central, Strines, Marple, Romiley, Bredbury, Brinnington, Reddish North, Ryder Brow, Belle Vue and Ashburys, and will call additionally at Stockport. A bus will be provided from Chinley to Manchester Piccadilly to serve intermediate stations.
The 23:18 (Monday to Thursday) New Mills Central to Manchester Piccadilly will be bus replaced throughout.
The 23:25 (Monday to Thursday) Manchester Piccadilly to New Mills Central service will be bus replaced throughout.
The 23:29 (Monday to Thursday) Manchester Piccadilly to Glossop service will not run.
A bus will be provided between Manchester Piccadilly and Hadfield (in both directions) calling at Ashburys, Gorton, Guide Bridge, Flowery Field, Newton for Hyde, Godley, Glossop and Dinting. A mini-bus will be provided between Godley and Hadfield (in both directions) calling at Hattersley, Broadbottom, Glossop and Dinting.
The 22:17 (Monday to Thursday) Stoke to Manchester Piccadilly service will terminate at Stockport. Onward train services are available.
The 23:16 (Monday to Thursday) Manchester Piccadilly to Macclesfield service will not run. The 21:55 Blackpool North to Manchester Airport service will be extended to Macclesfield in its place.
The 23:37 (Monday to Thursday) Manchester Piccadilly to Manchester Airport service will not run. The 22:22 Blackpool North to Manchester Airport service will call additionally at Mauldeth Road, Burnage, East Didsbury, Gatley and Heald Green.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560). -
Last Updated 02/02/2026 04:00
Planned engineering work will take place between Blackburn and Hellifield from 23:40, Monday 09 February 2026 to 05:55, Friday 13 February 2026.
All lines will be blocked.
All services will be revised. Northern Trains services only.
Engineering work will be taking place between Blackburn and Hellifield from 23:40 until 05:55 each night (finish 05:55 Friday)
The 21:52 (Monday to Thursday) Rochdale to Clitheroe service will terminate at Blackburn. A bus will be provided from Blackburn to Clitheroe.
The 23:42 (Monday to Thursday) Clitheroe to Blackburn service will be bus replaced throughout.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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All other routes have a good service. For live updates see our journey check page.
Stations
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Owing to uneven platforms passengers should take extra care at Accrington station.
Customers are advised that there have been loose Coping Stones reported on the Platform 2 edge at this station. Customers are requested to take care when boarding/alighting trains.
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Owing to uneven platforms passengers should take extra care at Adlington Cheshire station.
Customers are advised that there have been loose paving slabs reports on Platform 2 at this station. Customers are requested to take care when boarding/alighting trains, and moving about the station.
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There is no lighting on the platforms at Arram station.
Due to a fault with the lighting on the platforms, passengers should take extra care when using this station.
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There is no lighting at the station at Bare Lane station.
Please take additional care when boarding & alighting trains at this station. Our engineering teams are working hard to resolve the fault as quickly as possible.
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At Barrow-In-Furness station, the following issues have been reported:
Various toilets on platform 2/3 are out of order.
The waiting room on platform 2/3 has been closed for repairs.
The waiting room and toilets on platform 1 are still open.The automatic ticket barriers are not in use at Blackpool North station.
Owing to uneven platforms passengers should take extra care at Blackpool South station.
The ticket office will be closed from 19:00 on 09/02/2026 until the end of the day at Bolton station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
There is no lighting on platform 2 at Bramhall station.
Customers are advised to take extra care when moving about the station, due to the lighting on platform 2 being reported as faulty.
At Broad Green station, the following issues have been reported:
The ticket office is closed.
Owing to uneven surfaces passengers should take extra care.
Due to ongoing refurbishment work, the ticket office at this station will be closed until further notice. A ticket vending machine is available.When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
The lifts will be out of order from 18:53 on 06/02/2026 until further notice at Daisy Hill station.
Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.
Owing to uneven platforms passengers should take extra care at Davenport station.
At Dinting station, the following issues have been reported:
Owing to uneven platforms passengers should take extra care.
The ticket vending machines are out of order.
Customers are advised to board and alight trains using the middle doors of the train at Dinting due to loose platform edge stones. Network Rail are aware of the issue and will repair the stones as quickly as possible.Owing to uneven platforms passengers should take extra care at Dove Holes station.
For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.
The ticket office will be closed from 14:30 on 10/02/2026 until the end of the day at Eccleston Park station.
At Edge Hill station, the following issues have been reported:
Owing to poor lighting on the platforms passengers should take extra care.
Customers are advised to take extra care when boarding and alighting services.For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.
Owing to uneven platforms passengers should take extra care on platform 2 at Euxton Balshaw Lane station.
At Fairfield station, the following issues have been reported:
Owing to uneven platforms passengers should take extra care.
Due to loose coping stones on the edge of Platform 1, Customers are advised to take extra care.Owing to uneven platforms passengers should take extra care at Gorton station.
There is no passenger assistance at this station today between 06:15 - 13:00. Please contact our Customer Experience Centre on 0800 200 6060.
The ticket office will be closed :
From 18:15 on 13/02/2026 until the end of the day
From 13:15 on 14/02/2026 until the end of the day at Grange-Over-Sands station.The ticket office will be closed from 05:45 on 10/02/2026 until 14:30 on 10/02/2026 at Grange-Over-Sands station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
Please be advised this station is currently unable to process smart card transactions and checks.
The station is also unable to process Weekly, monthly or flexi tickets.The ticket office will be closed :
From 06:15 on 12/02/2026 until the end of the day
From 06:15 on 13/02/2026 until the end of the day at Hag Fold station.The ticket office will be closed from 06:15 on 09/02/2026 until 13:15 on 13/02/2026 at Hag Fold station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
The ticket office will be closed from now until the end of the day at Handforth station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
The ticket office is unable to process cash payments.
There is no lighting at the station at Hapton station.
The ticket office will be closed from 07:00 on 14/02/2026 until the end of the day at Hindley station.
Owing to uneven surface on platform 1 passengers should take extra care at Hoscar station.
Owing to uneven surfaces on platform 1, passengers should take extra care at Kearsley station.
There is no lighting at the station at Lytham station.
Due to a fault with the station lighting, customers are advised to take extra care when moving about the station.
Owing to uneven platforms passengers should take extra care at Mossley Hill station.
All toilets at the station are out of order at Newton-Le-Willows station.
The ticket office will be closed from 21:30 on 10/02/2026 until 00:12 on 11/02/2026 at Newton-Le-Willows station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
At Northwich station, the following issues have been reported:
The ticket office will be closed from 06:12 on 13/01/2026 until further notice.
Due to ongoing refurbishment work, the station ticket office will be closed until early 2026. Ticket vending machines are available and staff are on site to assist between 07:00-12:30 Monday to Saturday.The lifts will be out of order between the subway and platform 2 from 05:00 on 02/02/2026 until further notice at Salford Central station.
For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.
The subway between platforms 3, 4 and 5 is currently out of use at Shipley station due to flooding.
Customers are advised to use the lifts and the footbridge between these platforms until further notice.Owing to uneven platforms passengers should take extra care at Smithy Bridge station.
Passengers should take extra care on Platform 1 at this station due to loose coping stones. Passengers should take extra care on Platform 2 at this station due to damage to the platform surface.
The ticket office will be closed from now until the end of the day at St Annes-On-The-Sea station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
Due to a broken grate on Platform 1 near the waiting shelter. Please take extra care.
Owing to slippery platforms passengers should take extra care at Steeton & Silsden station.
The lifts will be out of order between Platform 1 and Platform 2 from now until further notice at Steeton & Silsden station.
All toilets at the station are out of order at Stoke-On-Trent station.
The toilets at Stoke-on-Trent are out of use due to refurbishment. A temporary toilet facility is available outside the entrance to platform 2, an accessable toilet is also available on platform 1.
The lifts are now working between Platform 2 and Crossover at Warrington Central station.
The ticket office will be closed from 15:16 on 10/02/2026 until 00:23 on 11/02/2026 at Warrington West station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
The ticket office will be closed from 17:45 on 10/02/2026 until the end of the day at Whitehaven station.
All toilets at the station are out of order at Wigan North Western station.
The toilets at Wigan North Western are out of use due to refurbishment. A temporary toilet facility is available by turning right as you exist the main station entrance.
Owing to uneven platforms passengers should take extra care at Wigton station.
Passenger Information during Disruption
Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.
Customer information pledges
Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.
Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.
The Smarter information programme
This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.
Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.
What do the Customer Information Pledges say?
The customer information pledges
- Show we care by listening to our customers and putting their needs first
- Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
- Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible
You can view the Rail Delivery Group customer information pledges here
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
