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The focus is on skills training, developing knowledge and completing assignments alongside a detailed portfolio and group project, providing the challenge of meeting all coursework deadlines alongside a working role.

Based in Leeds or Manchester, apprentices experience a range of roles, including working in the Ticket Office and on platforms, alongside experienced members of the Northern team. Above all, Northern Customer Service apprentices gain a deep understanding and practical experience of delivering exceptional customer service.

What’s required?

  • A friendly and approachable personality
  • Great communication skills, especially confidence in talking to customers and people from a range of different backgrounds
  • The ability to work well as part of a team
  • Strong problem-solving skills
  • Keenness to learn and develop
  • The ability to work on your own initiative
  • Passing assessments in Maths, English and ICT

What do Northern’s Customer Service Apprentices Earn?

A competitive salary and an excellent range of benefits.

What happens at the end?

And at the end of our 12-month scheme, apprentices are invited to apply for permanent roles at Northern.

Apply now

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.