Station and Retail

Gateline Operator

You will bring a warm and welcoming presence at our ticket barriers, making sure that all customers have the right tickets for their travel. This role is also about delivering exceptional customer service and solving any issues customers may have.

Customer Service Dispatch

In this customer service role, you’ll make sure that our trains are dispatched safely and on time while offering information, guidance, and assistance. Northern offers a full training course covering operations, safety, and customer service.

Ticket Office

Our ticket office employees look after customers' travel needs and offer excellent customer service. They are involved in everything from opening and closing our station ticket offices to answering travel enquiries and resolving issues calmly and efficiently. 

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