Trains from Acklington
to Stratford-upon-Avon

0800 138 5560 text relay 18001 0800 138 5560

• Category B Station

partial step free access. Level access to Edinburgh platform, ramped access to Newcastle platform. Long step-free route between platforms via unlit road with no pavement, steep in places

0800 0248998

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Chiltern Railways are currently in the progress of replacing boarding ramps across some of their fleet.  Customers wanting to use a Chiltern service with the use of a boarding ramp here, will need to travel from the nearest alternative accessible station.  The Assisted Travel team can help with making alternative transport arrangements for impacted customers, who can be contacted here: Assisted Train Travel | Chiltern Railways

Public telephones are not accessible

This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your train is due to depart.  Our on-board staff will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.