Trains from Darlington Train Station
to London Kings Cross
From £26.30

03457 225 225 or 18001 03457 225 225 (Text relay service)

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Generally available but advance booking recommended

text phones are available and staff are on hand to assist as required due to no low level phones

Walking route

From Wednesday 06 March 2024 there will be a change to the walking route to access Platform 1. To access Platform 1 walk south along Platform 4 and turn left at the end of the station building. Turn left again at the edge of the station building and you will be on Platform 1. This route is step-free. There will be signs indicating the route. If you require assistance please speak to a member of staff at the ticket barrier.

Temporary ticket office

While improvement works are ongoing at Darlington station the Travel Centre ticket retailing facilities will be relocated to a temporary ticket retail point opposite the Travel Centre.

Ticket barriers

While improvement works are ongoing at Darlington station the ticket barrier will be relocated further south along the station building next to Platform 4.

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.

Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff. 

It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:

London North Eastern Railway - 03457 225 225 [Option 3 then Option 4]  textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/  Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00  

Hull Trains - FREEPHONE 0800 316 1323

Grand Central - 08440 8110 072 

Great Northern - 0800 0582 844

Accessible taxis are located at the taxi rank situated on Pancras Road just outside of the station. The taxi rank is located outside the station on Pancras Road. There is a help point at the taxi rank that can be used to request disability assistance. All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair.

Public telephones are available near the Euston Road entrance of the station.

This is a Category A station. This station has step-free level access to all platforms.

Lifts also provided between concourse up to the Mezzanine and down to the London Underground ticket hall.

The Assistance Meeting Point varies - please check with your operator.