Trains from Ellesmere Port
to London Charing Cross
Book your tickets
Station Message
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Ellesmere Port facilities
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Ticket office
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Ticket OfficeYes
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Ticket MachineYes
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Smartcard IssuedYes
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Smartcard TopupYes
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Smartcard ValidatorYes
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Smartcard Comments
Metro Cards, local Saveaway and Railpass season tickets only. For more information Click here.
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Penalty FaresPenalty fares apply for ME
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Facilities
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Car ParkYes
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Seated AreaNo
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Waiting RoomNo
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Station BuffetYes
Cold drinks vending machine Food vending machine
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ToiletsYes
Operating hours only
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesNo
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Wi Fi
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Rail replacement locations
Pick Up / Drop Off at the bus stop outside the station
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CCTVYes
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Toilets
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AvailableYes
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Location
Operating hours only
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Accessible toiletsNo
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Staffing and customer services
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Staffing LevelPart time
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/0151 955 2368 -
Information Available From StaffYes - from help point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help PointsYes
Located on Liverpool bound platform.
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Ticket gatesNo
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Parking
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Contact Details0151 555 1111
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Operator NameMerseyrail
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NameStation Car Park
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Spaces109
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ChargesFree
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Number Accessible Spaces0
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Accessible Spaces Note
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
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Accessible Car Park EquipmentYes
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CctvYes
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Bicycle Facilities
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Spaces24
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ShelteredYes
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CctvYes
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Annotation
Apply for Free Secure Cycle storage access www.merseyrail.org/cycle
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TypeStands
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Accessibility
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Helpline
0151 555 1111
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Fri 07:00 to 19:00
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Staff help available opening hoursMon-Fri 05:59 to 14:34
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Induction LoopYes
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Accessible Ticket MachinesNo
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Height Adjusted Ticket Office CounterNo
All disabled passengers will be offered assistance by station staff during booking office opening hours.
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Ramp For Train AccessYes
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Accessible Taxis
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Accessible toiletsNo
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Step Free Access
Category B: "œThis station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details."Access to the Liverpool platform from the car park is step free. Footbridge only to other platform. Please note, assistance can only be provided between 06.05 and 14.00 when station is staffed
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Ticket GatesNo
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Impaired Mobility Set DownYes
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Station Message
"ï"ï"ï"ï"ï"ï"ï"ï"ï"ï"ï"ï"ï"ïOn weekdays, the busiest times at this station are generally between 06:30 and 09:30 and between 16:30 and 19:30.
London Charing Cross facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionYes
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Ticket MachineYes
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Oystercard TopupYes
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Oyster Comments
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
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Smartcard IssuedNo
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Smartcard ValidatorYes
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Smartcard Comments
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
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TravelcardZone 1
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Penalty FaresPenalty fares apply for NR
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Luggage
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Contact Details
Url: https://www.left-baggage.co.uk/index/locations020 3468 4662 -
AvailableYes
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Operator NameExcess Baggage Company
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Facilities
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Car ParkYes
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Seated AreaNo
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Waiting RoomYes
All platforms are partially or fully covered with a canopy.
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TrolleysYes
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Station BuffetYes
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ToiletsYes
Located on the central passage in the main concourse.
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Accessible toiletsYes
Located on the central passage in the main concourse. Radar key for accessible toilets
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Baby ChangeYes
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TelephonesYes
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Wi Fi
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Atm MachineYes
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ShopsYes
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CCTVYes
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Toilets
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AvailableYes
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Location
Located on the central passage in the main concourse.
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Accessible toiletsYes
Located on the central passage in the main concourse. Radar key for accessible toilets
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Staffing and customer services
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Staffing LevelFull time
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/0330 024 0215 -
Operator NameExcess Baggage Company
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Information Available From StaffYes - from information point
Yes - from ticket office
Yes - from help point -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help PointsYes
Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
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Ticket gatesYes
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Parking
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Contact Detailshttps://www.nationalrail.co.uk/
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Spaces0
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Number Accessible Spaces0
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Accessible Spaces Note
To be confirmed by station operator.
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Accessible Car Park EquipmentNo
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CctvNo
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Bicycle Facilities
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Spaces20
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ShelteredNo
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CctvYes
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Location
Within car park and station forecourt
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Annotation
10 bike bars which can accommodate two bikes each
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TypeStands
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Accessibility
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Helpline
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
https://www.nationalrail.co.uk/ -
Staff Help AvailableYes
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Induction LoopYes
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Accessible Ticket MachinesYes
On the concourse in front of the ticket office.
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Height Adjusted Ticket Office CounterYes
All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
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Ramp For Train AccessYes
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Accessible Taxis
Accessible taxis are located outside the front of the station
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Accessible Public Telephones
On the central passage in the main concourse
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Accessible toiletsYes
Located on the central passage in the main concourse. Radar key for accessible toilets
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Step Free Access
Yes, the station is all on one level and all platforms are reachable by disabled passengers.
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Ticket GatesYes
Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
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Impaired Mobility Set DownYes
Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
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Wheelchairs AvailableYes
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Northern App
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Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.