Heaton Chapel to Birmingham New Street Train Tickets & Timetables

Heaton Chapel to Birmingham New Streetby train on average takes 1 hrs 44 mins

Heaton Chapel to Birmingham New Street one way only

Cheapest Advance Single from £17.80

* Cheapest Advanced Single available when booked 9 weeks in advance

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Route info - Did you know!

Trains depart every 18 minutes
First train leaves Heaton Chapel at 06:16
Last train leaves Heaton Chapel at 22:00

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Heaton Chapel to Birmingham New Street train times

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Heaton Chapel facilities

Ticket office
- Ticket Office
  
  Yes
- Prepurchase Collection
  
  Yes
- Ticket Machine
  
  Yes
- Smartcard Issued
  
  Yes
- Smartcard Topup
  
  Yes
- Smartcard Validator
  
  Yes
- Smartcard Comments
  
  More information at www.northernrailway.co.uk/smart
- Penalty Fares
  
  Penalty fares apply for Northern
Facilities
- Car Park
  
  No
- Seated Area
  
  Yes
- Waiting Room
  
  No
  
  shelters only
- Station Buffet
  
  No
- Toilets
  
  No
- Accessible toilets
  
  No
- Baby Change
  
  No
- Telephones
  
  No
- Wi Fi
  
  No
  
  Find WiFi Hotspots around Heaton Chapel station
- Rail replacement locations
  
  Replacement transport to Stockport will call at the bus stop on Wellington Road North adjacent to Brook Road Replacement transport to Manchester will call at the bus stop on Wellington Road North by the junction with Claremont Avenue.
- CCTV
  
  Yes
Toilets
- Accessible toilets
  
  No
Staffing and customer services
- Staffing Level
  
  Part time
- Lost property
  
  Yes
- Contact Details
  
  Url: https://www.nationalrail.co.uk/
  
  08002006060
- Open
  
  Open 0700-2200 7 days per week
- Information Available From Staff
  
  If the station is not staffed please use our helpline 08002006060
- Information Services Open
  
  Information available from Help Point 24/7.
- Passenger Information Systems
  
  Departure Screens
  Announcements
- Customer Help Points
  
  Yes
  
  Platforms 1&2
- Ticket gates
  
  No
Bicycle Facilities
- Spaces
  
  25
- Sheltered
  
  No
- Cctv
  
  No
- Location
  
  Platform 1 & 2
- Annotation
  
  5 cycle lockers and 20 cycle stand parking spaces
- Type
  
  Lockers
  Stands
Accessibility
- Helpline
  
  0800 138 5560 text relay 18001 0800 138 5560
  
  https://www.nationalrail.co.uk/
- Helpline opening hours
  
  Mon-Sun 24h
- Staff help available opening hours
  
  Mon-Fri 06:05 to 18:30
  Sat 07:00 to 18:30
  Sun 09:10 to 16:30
- Induction Loop
  
  Yes
- Accessible Ticket Machines
  
  No
- Height Adjusted Ticket Office Counter
  
  Yes
  
  Ticket office staff make every effort to provide the assistance that disabled passengers require.
- Ramp For Train Access
  
  Yes
- Accessible toilets
  
  No
- Step Free Access
  - Category B Station
  - Scooter Friendly Station
  - Please note there are no tactile pavings at this station
  Services towards Manchester (platform 2) : From Heaton Moor Road, up 1 step into the ticket hall, turn right down 18 steps and then a further 25 steps onto the platform. When the ticket hall is closed use the entrance on Tatton Road North (30 paces from the junction of Heaton Moor Road) down a ramp (63 paces, 1:7 slope) onto the platform. Services towards Stockport (platform 1) : Either use the entrance at the junction of Heaton Moor Road and Edgerton Road North, through a 5ft wide gate and down 41 steps onto the platform, or level access is available 200 paces down Edgerton Road North from Heaton Moor Road along a ramp (26 paces, 1:7 slope) onto the platform
  To find our more about travelling around this station, please see the 360 map click here
- Ticket Gates
  
  No
- Impaired Mobility Set Down
  
  No
  
  No designated area is provided. Street set down only available.

Birmingham New Street facilities

Ticket office
- Ticket Office
  
  Yes
- Prepurchase Collection
  
  Yes
- Ticket Machine
  
  Yes
- Smartcard Issued
  
  No
- Smartcard Validator
  
  No
- Penalty Fares
  
  Penalty fares apply for WM, LN, XC, VT
Luggage
- Contact Details
  
  Url: https://www.left-baggage.co.uk/index/locations
  
  0121 314 0901
- Available
  
  Yes
- Operator Name
  
  Excess Baggage Company
Facilities
- Car Park
  
  Yes
- First Class Lounge
  
  Located
  On the paid concourse between Platforms 3 & 4
  Tickets Accepted
  Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.
  Facilities
  Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
  Refreshments
  Tea, coffee, soft drinks.
  Wi-Fi
  Wi-Fi is available
  Showers
  No showers are available
- Seated Area
  
  No
- Waiting Room
  
  Yes
  
  There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
- Station Buffet
  
  Yes
  
  Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
- Toilets
  Yes
  Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
  These are located between:
  - Platforms 2 - 3a (Blue Lounge)
  - Platforms 10 - 11a (Yellow Lounge)
  - Platforms 10 - 11b (Red Lounge)
- Accessible toilets
  
  Yes
  
  Close to Platforms 1A and 12A and Platforms 10 and 11B
- Baby Change
  
  Yes
  
  Female toilets,Male toilets
- Telephones
  
  Yes
- Wi Fi
  
  Yes
  
  Find WiFi Hotspots around Birmingham New Street station
- Post Box
  
  No
  
  No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA
- Atm Machine
  
  Yes
  
  ATM machines are located on the paid concourse
- Shops
  Yes
  - Boots located on the main concourse, before the ticket barrier
  - Camden Food located beyond the ticket barrier
  - Costa located beyond the ticket barrier next to Platform 5b escalator
  - Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10
  - M&S Food located on the main concourse
  - Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator
  - The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator
  - W H Smith located on the main concourse, before the ticket barrier
- CCTV
  
  Yes
Toilets
- Available
  
  Yes
- Location
  Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
  These are located between:
  - Platforms 2 - 3a (Blue Lounge)
  - Platforms 10 - 11a (Yellow Lounge)
  - Platforms 10 - 11b (Red Lounge)
- Accessible toilets
  
  Yes
  
  Close to Platforms 1A and 12A and Platforms 10 and 11B
Wifi
- Annotation
  
  Find WiFi Hotspots around Birmingham New Street station
- Available
  
  Yes
Staffing and customer services
- Staffing Level
  
  Full time
- Lost property
  
  Yes
- Contact Details
  
  Url: http://www.lostproperty.org/locations.php
  
  0330 024 0215
- Operator Name
  
  Excess Baggage Company
- Information Available From Staff
  
  Yes - from help point
  Yes - from information point
  Yes - from ticket office
- Passenger Information Systems
  
  Departure Screens
  Arrival Screens
  Announcements
- Customer Help Points
  
  Yes
  
  Available at Customer Reception and station floorwalkers
- Ticket gates
  
  Yes
Parking
- Contact Details
  
  Url: http://www.apcoa.co.uk
  
  0345 077 4224
- Operator Name
  
  APCOA Parking (UK) Limited
- Name
  
  Short Stay Car Park
- Spaces
  
  38
- Number Accessible Spaces
  
  0
- Accessible Spaces Note
  
  There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street
- Accessible Car Park Equipment
  
  No
- Cctv
  
  Yes
Bicycle Facilities
- Spaces
  
  58
- Sheltered
  
  Yes
- Cctv
  
  Yes
- Annotation
  
  If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists
- Type
  
  Stands
Accessibility
- Helpline
  
  If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
  
  https://www.nationalrail.co.uk/
- Staff Help Available
  Journey Care assistance is available prior to travel via the relevant Train Operator:
  - Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
  - CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
  - London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
  - Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00
  We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
  However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
- Staff help available opening hours
  
  Mon-Sun 07:30 to 23:59
- Induction Loop
  
  Yes
- Accessible Ticket Machines
  
  No
  
  Staff available to assist where required.
- Height Adjusted Ticket Office Counter
  
  Yes
  
  Floorwalkers are available to assist all customers
- Ramp For Train Access
  
  Yes
- Accessible Taxis
  
  Taxis drop off within the 'drop & go' off the Hill Street entrance.
  The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
  All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
  For more information visit Traintaxi
- Accessible Public Telephones
  
  Located opposite Network Rail Reception on the main concourse
- Accessible toilets
  
  Yes
  
  Close to Platforms 1A and 12A and Platforms 10 and 11B
- Step Free Access
  
  The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
  All platforms have lifts and escalators
- Ticket Gates
  
  Yes
  
  Wide gates are available for wheelchair users, buggy's and passengers with luggage.
- Impaired Mobility Set Down
  Yes
  Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
  Alternatively, please contact Passenger Assist of the relevant train operator:
  - West Midlands Railway - 0800 024 8998
  - Avanti West Coast - 0800 0158 123
- Wheelchairs Available
  
  Yes
First Class lounge
- Details
  
  Located
  On the paid concourse between Platforms 3 & 4
  Tickets Accepted
  Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.
  Facilities
  Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
  Refreshments
  Tea, coffee, soft drinks.
  Wi-Fi
  Wi-Fi is available
  Showers
  No showers are available

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Trains from Heaton Chapelto Birmingham New StreetFrom £17.80

Heaton Chapel to Birmingham New Streetby train on average takes 1 hrs 44 mins

Heaton Chapel to Birmingham New Street one way only

Quick Links

Route info - Did you know!

Book your tickets

Heaton Chapel to Birmingham New Street train times

Heaton Chapel facilities

Birmingham New Street facilities

Northern App

Northern App

Trains from Heaton Chapel
to Birmingham New Street
From £17.80