Trains from Heysham Port
to Cardiff Queen Street
From £99.30
Heysham Port to Cardiff Queen Streetby train on average takes 16 hrs 7 mins
Heysham Port to Cardiff Queen Street one way only
Cheapest Advance Single
from £99.30
* Cheapest Advanced Single available when booked 9 weeks in advance
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Route info - Did you know!
- First train leaves Heysham Port at 13:21
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Heysham Port to Cardiff Queen Street train times
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Station Message
This station has a very limited train service - generally only one train a day towards Morecambe and Lancaster.
Heysham Port facilities
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Ticket office
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Ticket OfficeNo
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Prepurchase CollectionYes
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Ticket MachineYes
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Smartcard IssuedNo
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Smartcard TopupYes
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Smartcard ValidatorNo
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car ParkNo
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Seated AreaYes
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Waiting RoomNo
canopy only
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Station BuffetNo
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ToiletsNo
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesYes
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Wi Fi
-
Rail replacement locations
Pick Up / Drop Off in the car park outside the terminal building.
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CCTVNo
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Toilets
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Accessible toiletsNo
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Staffing and customer services
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Staffing Levelunstaffed
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsNo
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Ticket gatesNo
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Bicycle Facilities
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Spaces0
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ShelteredNo
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CctvNo
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TypeCompounds
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help AvailableNo
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Induction LoopYes
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Accessible Ticket MachinesYes
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Ramp For Train AccessYes
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Accessible toiletsNo
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Step Free Access
- Category A Station
Access to platform from car park up 6 steps with handrail and through terminal building or up a 15 metre ramp.
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Ticket GatesNo
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Impaired Mobility Set DownNo
No designated area is provided. Street set down only available.
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Wheelchairs AvailableNo
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Cardiff Queen Street facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
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Smartcard IssuedNo
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard ValidatorYes
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
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Penalty FaresTrain Operator: AW
Url: https://www.tfwrail.wales/policies-and-reports/revenue-protection-policy
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Facilities
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Car ParkNo
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Seated AreaYes
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Waiting Room
Seating area in the caf├й on platform 3/4.
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Station BuffetNo
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ToiletsYes
The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.
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Accessible toiletsYes
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Baby ChangeYes
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TelephonesYes
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Wi Fi
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Post BoxNo
Outside the station.
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Rail replacement locations
The rail replacement bus stops are the local bus stops on Dumfries place. To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park. To Cathays / Heath, bus stop HU, same side as Sainsburys.
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CCTVYes
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Toilets
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AvailableYes
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Location
The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.
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Accessible toiletsYes
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Wifi
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Annotation
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AvailableYes
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Staffing and customer services
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Staffing LevelFull time
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
AvailableYes
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Operator Name
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Information Available From StaffYes - from ticket office
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help PointsNo
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Ticket gatesYes
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Bicycle Facilities
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Spaces36
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ShelteredNo
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CctvYes
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Location
Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
Help provided by on train staff outside staffing hours.
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Staff help available opening hoursMon-Sat 05:15 to 00:15
Sun 07:00 to 23:00 -
Induction LoopYes
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Accessible Ticket MachinesYes
The ticket machines are near the main entrance and take cash and major debit and credit cards.
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Height Adjusted Ticket Office CounterYes
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Ramp For Train AccessYes
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Accessible TaxisNo
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Accessible toiletsYes
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Step Free Access
Category A.
Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations."
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Ticket GatesYes
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Impaired Mobility Set DownNo
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Wheelchairs AvailableYes
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Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.