Trains from Ince & Elton (Cheshire)
to Newcastle Train Station
From £36.40

0800 138 5560 text relay 18001 0800 138 5560

• Category B Station

Level access from car park at front of station onto Helsby platform. From this platform, to reach the Ellesmere Port platform, turn left, go down the platform end ramp, and providing the crossing warning lights indicate that it is safe, cross the lines using the foot crossing and then up the platform end ramp.

To find our more about travelling around this station, please see the 360 map click here

03457 225 225 or 18001 03457 225 225 (Text relay service)

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Platform 3

Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.