Trains from Lancaster
to Smallbrook Junction

08000 158 123 (08000 158 124 Textphone)

Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Category A - This station has step-free access to all platforms

Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.

Meeting point for assistance - Assisted Boarding Point on platforms.

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.

Step-free access category B2.

Short ramp from heritage railway at approx gradient on 1:15.

Please note that this station is provided for Steam Railway interchange only - there is no outside road access to this station. Alighting from Island Line trains is level but a ramp maybe required for Steam Railway passengers.