Trains from Lancaster
to Tottenham Hale
Book your tickets
Lancaster facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionYes
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Ticket MachineYes
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Smartcard IssuedNo
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard ValidatorNo
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Penalty FaresPenalty fares apply for VT
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Facilities
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Car ParkYes
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Seated AreaYes
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Waiting RoomYes
Yes, located platform 4/5 and platform 3
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TrolleysYes
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Station BuffetYes
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ToiletsYes
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Toilets are open while the station is open.
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Accessible toiletsYes
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
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Baby ChangeYes
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TelephonesYes
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Wi Fi
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Atm MachineNo
Located on concourse Located by the ticket office
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ShopsYes
News agent
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Rail replacement locations
Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.
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CCTVYes
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Toilets
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AvailableYes
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Location
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Toilets are open while the station is open.
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Accessible toiletsYes
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
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Staffing and customer services
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Staffing LevelFull time
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Lost propertyYes
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Contact Detailshttps://www.nationalrail.co.uk/
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AvailableYes
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Operator Name
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help PointsYes
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Ticket gatesNo
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Parking
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Contact Details
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
Url: https://www.nationalrail.co.uk/LA1 5NW -
Operator NameAvanti West Coast
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NameStation Car Park
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Spaces165
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ChargesDaily: £12.50
Monthly: £166.00
Three Monthly: £374.00
Annual: £1,200.00
Saturday: £4.50
Sunday: £4.50
Note:For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website.
Different rates apply to non rail users, please speak to a member of staff.
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Number Accessible Spaces6
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Accessible Car Park EquipmentNo
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CctvYes
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Bicycle Facilities
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Spaces188
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ShelteredYes
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CctvYes
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Location
Platform 1 (south end)120 Stands
Platform 3 (middle) 16
Platform 4 (North End), 12 Stands
Platform 5, 40 Stands
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Annotation
120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces)
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TypeStands
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Accessibility
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Helpline
08000 158 123 (08000 158 124 Textphone)
https://www.nationalrail.co.uk/ -
Staff Help Available
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
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Staff help available opening hoursMon-Sat 04:50 to 23:30
Sun 08:00 to 22:45 -
Induction LoopYes
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Accessible Ticket MachinesYes
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Height Adjusted Ticket Office CounterYes
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Ramp For Train AccessYes
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Accessible TaxisNo
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Accessible toiletsYes
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
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Step Free Access
Category A - This station has step-free access to all platforms
Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.
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Ticket GatesNo
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Impaired Mobility Set DownYes
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Wheelchairs AvailableYes
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Station Message
The accessible toilets are out of order at Tottenham Hale station.
Tottenham Hale facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionYes
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Ticket MachineYes
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Oystercard TopupYes
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Smartcard IssuedNo
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Smartcard ValidatorYes
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Smartcard Comments
Tickets can be collected on Smartcard at this station
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TravelcardZone 3
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Penalty FaresPenalty fares apply for LE
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Facilities
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Car ParkNo
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Seated AreaYes
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Waiting Room
On platform 4
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Station BuffetYes
Coffee shop Vending machines
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ToiletsYes
The toilets and accessible toilets are located on Platform 4
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Accessible toiletsYes
All toilets are located on platform 4 and open between 06:00 and 23:59
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Baby ChangeYes
Female toilets,Male toilets
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TelephonesNo
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Wi Fi
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Rail replacement locations
Not served by rail replacement transport. Passengers to use Seven Sisters Station as an alternative; LUL Ticket Acceptance may be available.
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CCTVYes
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Toilets
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AvailableYes
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Location
The toilets and accessible toilets are located on Platform 4
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Accessible toiletsYes
All toilets are located on platform 4 and open between 06:00 and 23:59
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Wifi
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Annotation
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AvailableYes
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Staffing and customer services
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Staffing LevelFull time
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Lost propertyYes
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Contact Detailshttps://www.greateranglia.co.uk/lost-property
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Information Available From StaffYes - from ticket office
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help PointsYes
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Ticket gatesYes
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Bicycle Facilities
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Spaces0
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ShelteredNo
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CctvNo
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Location
No cycle parking
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Accessibility
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Helpline
0800 028 28 78
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help AvailableYes
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Induction LoopYes
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Accessible Ticket MachinesYes
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Ramp For Train AccessYes
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Accessible Taxis
Details of nearest taxis are shown on station information poster
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Accessible toiletsYes
All toilets are located on platform 4 and open between 06:00 and 23:59
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Step Free Access
Step free access to all platforms
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Ticket Office or the Platform Supervisor's office on Platform 4 when the Ticket Office is closed
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Ticket GatesYes
Tottenham Hale station has Secure Station Acreditation
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Impaired Mobility Set DownNo
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Wheelchairs AvailableYes
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