Trains from Liverpool Lime Street
to Marks Tey

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Liverpool Lime Street Mobility Team are available: -

• Monday - Saturday 07:00 - 22:00
• Sunday 08:00 - 22:00

THERE IS NO CHARGE FOR THIS SERVICE.

A mobility assistance vehicle is available - to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance.

Accessible taxis at Liverpool Lime Street station can be provided at the taxi rank. If you require a private accessible taxi please locate a member of the station staff and they will provide you with a local taxi firm company number.

Situated on main concourse opposite Northern's Travel Centre

0800 028 28 78

Assistance to / from mainline services is provided by station staff during the opening hours listed below. Outside of these times assistance from a conductor is only available for services running to / from Sudbury. For any other services alternative transport will be provided to / from Colchester station. Booking is recommended.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By speaking with a member of station staff
• By calling 0345 600 7245 (option 4)
• By selecting the help button on the ticket machine at this station
• By using one of the two Help Points at this station

Details of nearest taxis are shown on station information poster

There is step free access to all platforms but not between platforms. Please allow at least 15 minutes to transfer between platforms if you have reduced mobility.

Platform 1 (towards London) is accessed via the ticket office on Station Road, Platform 2 (towards Sudbury, Colchester and Ipswich) is via the car park off North Lane. Access between platforms is either via a stepped footbridge or via a 500m walking route using North Lane which has narrow footpaths. Wheelchair users connecting between the mainline and the Sudbury line would be advised to change at Colchester. 

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office for London bound services, or the supervisor's office on Platform 2 for northbound services towards Colchester and Ipswich. For Sudbury line services please make yourself known to the member of traincrew who will be monitoring the platform prior to departure.