Trains from Manchester Airport
to Aylesham
Book your tickets
Station Message
From Sunday 02 February 2020 Penalty Fares will apply at this station.
If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.
How to book a bike space:
"в WhatsApp: 07812 223 336
"в Twitter: @TPEAssist
"в Phone: Call 0345 600 1671 (Option 3)
"в Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.
"в Booking Office: Cycle reservations can be requested at any booking office.
PICK UP / DROP OFF at the station
From Tuesday 10th July 2018, Manchester Airport introduced a charge for dropping off at the airport by the entrance to the rail station. Further details of the charge and alternative pick up / drop off points are available here
Manchester Airport facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
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Smartcard IssuedYes
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard ValidatorNo
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Smartcard Comments
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
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Penalty FaresPenalty fares apply for TP
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Luggage
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Contact Detailshttps://www.nationalrail.co.uk/
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AvailableYes
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Operator NameExcess Baggage Company
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Facilities
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Car ParkYes
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Seated AreaYes
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Waiting Room
There are heated waiting rooms located on platforms 1, 2 and 3.
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TrolleysYes
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Station BuffetYes
Refreshments are available from the shop on platforms 2 and 3.
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ToiletsYes
The toilets are located at platform level, behind the lifts. The female toilets are located at the end of Platform 3. The male toilets are located at the end of Platform 2.
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Accessible toiletsYes
The accessible toilets are located at platform level, behind the lifts, at the end of Platform 2, these toilets are operated by a radar key. There is also an accessible Changing Places facility located behind the lifts, at the end of platform 3. This is also accessed using a radar key.
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Baby ChangeYes
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TelephonesNo
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Wi Fi
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Post BoxYes
There is a post box located in the Airport Terminals.
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Tourist InformationYes
There is a tourist information office located within the airport terminals.
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Atm MachineYes
There is an ARM located on the concourse beside the escalators.
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Bureau De ChangeNo
The nearest currency exchange is at Terminal 1 arrivals.
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ShopsYes
There is a shop located on platforms 2 and 3.
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Rail replacement locations
Rail Replacement bus services depart from stands L and M of the adjacent Bus Station which is situated close to the ticket office.
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CCTVYes
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Toilets
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AvailableYes
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Location
The toilets are located at platform level, behind the lifts. The female toilets are located at the end of Platform 3. The male toilets are located at the end of Platform 2.
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Accessible toiletsYes
The accessible toilets are located at platform level, behind the lifts, at the end of Platform 2, these toilets are operated by a radar key. There is also an accessible Changing Places facility located behind the lifts, at the end of platform 3. This is also accessed using a radar key.
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Wifi
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Annotation
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AvailableYes
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Staffing and customer services
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Staffing LevelFull time
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Lost propertyYes
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Annotation
Customers should use https://www.missingx.com/en to log any lost property.
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Contact Details
Url: https://www.nationalrail.co.uk/351 600 1671 -
AvailableYes
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Information Available From StaffYes - from ticket office
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsYes
Help Points are available on all platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
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Ticket gatesYes
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Parking
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NameManchester Airport Car Parks
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Spaces0
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Number Accessible Spaces0
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Accessible Spaces Note
Car parking spaces are available at Terminal 1 arrivals.
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Accessible Car Park EquipmentNo
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CctvNo
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Bicycle Facilities
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Spaces50
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ShelteredNo
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CctvNo
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Location
Cycle storage is available at the station building entrance (adjacent to the taxi rank).
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Accessibility
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Helpline
0800 107 2149
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Sun 24h
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Induction LoopYes
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Accessible Ticket MachinesYes
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Height Adjusted Ticket Office CounterYes
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Ramp For Train AccessYes
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Accessible TaxisNo
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Accessible toiletsYes
The accessible toilets are located at platform level, behind the lifts, at the end of Platform 2, these toilets are operated by a radar key. There is also an accessible Changing Places facility located behind the lifts, at the end of platform 3. This is also accessed using a radar key.
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Step Free Access
This station is category A. Step free access is provided from the Ground Transport Interchange to all platforms via lifts or ramps. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
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Ticket GatesYes
A wide gate is provided for wheelchair users and customers with prams, push chairs and luggage.
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Impaired Mobility Set DownYes
Railway staff will assist customers arriving by train from their train to Station Assistance Point 1, near the front of the station. If onward assistance is needed, for example to an airport terminal, customers will need to contact their airline directly to arrange this.
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Wheelchairs AvailableYes
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Aylesham facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionYes
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Ticket MachineYes
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Smartcard IssuedYes
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard ValidatorNo
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Smartcard Comments
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
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Penalty FaresPenalty fares apply for SE
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Facilities
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Car ParkNo
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Seated AreaYes
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Waiting Room
Heated waiting area in booking hall only available when staff are present
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Station BuffetNo
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ToiletsNo
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesNo
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Wi Fi
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Rail replacement locations
The bus stop on the station forecourt. (What 3 Words: probe.feasting.cultivation)
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CCTVYes
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Toilets
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Accessible toiletsNo
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Staffing and customer services
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Staffing LevelPart time
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/0345 322 7021 -
AvailableYes
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Operator NameSoutheastern Customer Services
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Information Available From StaffYes - from help point
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Information Services Open
Train running Information and advice on how to get assistance available through the Help Point.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsYes
On platform
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Ticket gatesNo
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Bicycle Facilities
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Spaces0
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ShelteredNo
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CctvNo
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TypeStands
Lockers
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Accessibility
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Helpline
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
https://www.nationalrail.co.uk/ -
Staff help available opening hoursMon-Sat 06:30 to 13:10
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Induction LoopYes
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Accessible Ticket MachinesYes
Platform 1
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Ramp For Train AccessYes
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Accessible Taxis
Accessible taxis are available to book
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Accessible Public Telephones
Public telephones are not wheelchair accessible
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Nearest stations with more facilitiesCanterbury East
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Accessible toiletsNo
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Step Free Access
Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services to London. There is no step free access to Platform 2. Step access only via footbridge to platform 2 for services towards Dover. No step free interchange between platforms.
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Ticket GatesNo
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Impaired Mobility Set DownNo
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