Trains from Marple
to Colchester

0800 138 5560 text relay 18001 0800 138 5560

• Category A Station

Lifts are now provided at this station, available from first to last train. Alternatively, level access from the car park into the ticket hall and onto Sheffield platform or, when the ticket hall is closed, through a 3ft wide gate to the left of the ticket hall onto the platform. For Manchester platform turn right from ticket hall entrance onto Sheffield platform and walk 33 paces to the footbridge, up 20 steps and across the footbridge (15 paces) and down 20 steps onto the platform.

0800 028 28 78

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By speaking with a member of station staff
• By calling 0345 600 7245 (option 4)
• By selecting the help button on one of the ticket machines at this station

Details of nearest taxis are shown on station information poster

This station has step free access to all platforms. However, customers with restricted mobility are advised to arrive on the London bound side of the station (which is accessed via the entrance off Station Way before the railway bridge), as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall. It is quite a long and steep walking route to get from one side of the station to the other.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer information office on Platform 4.