Trains from Newton Aycliffe
to Abbey Wood
Book your tickets
Newton Aycliffe facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionYes
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Ticket MachineYes
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Smartcard IssuedYes
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Smartcard TopupYes
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Smartcard ValidatorNo
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car ParkYes
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Seated AreaNo
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Waiting RoomNo
There are no waiting rooms provided at the station. Shelters are provided on both platforms.
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Station BuffetNo
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ToiletsNo
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesNo
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Wi Fi
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Rail replacement locations
Pick Up / Drop off at station front layby
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CCTVNo
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Toilets
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Accessible toiletsNo
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Staffing and customer services
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Staffing Levelunstaffed
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsNo
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Ticket gatesNo
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Parking
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Contact Details0800 200 6060
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Operator NameNorthern
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NameStation Car Park
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Spaces16
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ChargesFree
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Number Accessible Spaces0
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Accessible Car Park EquipmentYes
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CctvNo
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Bicycle Facilities
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Spaces2
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ShelteredNo
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CctvYes
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Location
Platform 2
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TypeStands
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help AvailableNo
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Induction LoopYes
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Accessible Ticket MachinesYes
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Ramp For Train AccessYes
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Accessible toiletsNo
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Step Free Access
- Category B Station
Ramped access to SLB platform. Access to BIA platform is normally via a stepped footbridge - ramped access can be achieved by using road but it is a long way. Kerb from car park to station entrance
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Ticket GatesNo
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Impaired Mobility Set DownNo
Kerb from car park to station entrance
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Wheelchairs AvailableNo
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Abbey Wood facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
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Oystercard TopupYes
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Oyster Comments
Oyster cards can only be purchased from ticket machines.
Top-up only from self-service ticket machine(s)
Oyster Validators are located on Platform 3&4 next to escalator for passengers changing to/from South Eastern services.
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Smartcard IssuedNo
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Smartcard ValidatorNo
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Smartcard Comments
Travelling with Contactless is available.
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TravelcardZone 4
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Penalty FaresPenalty fares apply for SE
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Facilities
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Car ParkNo
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Seated AreaYes
Upper station entrance - Multiple seating areas around the concourse, partially covered.
Upper ticket hall - Seating Area located past the paid side of gateline
Platform 1&2 - Multiple seats available covered under canopy.
Platform 3&4 - Multiple seats available covered under canopy.
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Waiting RoomNo
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Station BuffetYes
Coffee and confectionary
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ToiletsYes
- On the paid side of the barrier within the stations ticket hall.
- Separate baby change facilities are also available within the ticket hall on the paid side of the barrier.
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Accessible toiletsYes
Accessible toilet is located on the paid side of the barrier in the stations ticket hall. This toilet is operated with a radar key.
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Baby ChangeYes
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TelephonesNo
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Wi Fi
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Rail replacement locations
Towards Dartford - Bus stop D
Towards Plumstead - Bus stop C
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CCTVYes
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Toilets
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AvailableYes
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Location
- On the paid side of the barrier within the stations ticket hall.
- Separate baby change facilities are also available within the ticket hall on the paid side of the barrier.
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Accessible toiletsYes
Accessible toilet is located on the paid side of the barrier in the stations ticket hall. This toilet is operated with a radar key.
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Staffing and customer services
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Staffing LevelFull time
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Lost propertyYes
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Contact Detailshttps://tfl.gov.uk/help-and-contact/lost-property
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AvailableYes
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Operator Name
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Information Available From StaffYes - from help point
Yes - from ticket office -
Information Services Open
Staffed from first train until last
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsYes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
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Ticket gatesYes
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Bicycle Facilities
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Spaces0
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ShelteredNo
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CctvNo
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Accessibility
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Helpline
0343 222 1234
https://www.nationalrail.co.uk/ -
Staff Help AvailableYes
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Induction LoopYes
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Accessible Ticket MachinesYes
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Height Adjusted Ticket Office CounterYes
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Ramp For Train AccessYes
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Accessible TaxisNo
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Accessible toiletsYes
Accessible toilet is located on the paid side of the barrier in the stations ticket hall. This toilet is operated with a radar key.
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Step Free Access
- Accessibility Category A. This station has step-free access to all platforms.
- Staff ramp assistance is always available.
- Accessible seating is available in the ticket hall and platforms.
- Wheelchairs available from first to last train.
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Ticket GatesYes
Abbey Wood has a Secure Station accreditation.
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Impaired Mobility Set DownNo
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Wheelchairs AvailableYes
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Northern App
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Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.