Trains from Newton Aycliffe
to Cardiff Central
Book your tickets
Newton Aycliffe facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionYes
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Ticket MachineYes
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Smartcard IssuedYes
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Smartcard TopupYes
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Smartcard ValidatorNo
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car ParkYes
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Seated AreaNo
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Waiting RoomNo
There are no waiting rooms provided at the station. Shelters are provided on both platforms.
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Station BuffetNo
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ToiletsNo
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesNo
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Wi Fi
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Rail replacement locations
Pick Up / Drop off at station front layby
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CCTVNo
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Toilets
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Accessible toiletsNo
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Staffing and customer services
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Staffing Levelunstaffed
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsNo
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Ticket gatesNo
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Parking
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Contact Details0800 200 6060
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Operator NameNorthern
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NameStation Car Park
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Spaces16
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ChargesFree
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Number Accessible Spaces0
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Accessible Car Park EquipmentYes
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CctvNo
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Bicycle Facilities
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Spaces2
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ShelteredNo
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CctvYes
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Location
Platform 2
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TypeStands
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help AvailableNo
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Induction LoopYes
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Accessible Ticket MachinesYes
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Ramp For Train AccessYes
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Accessible toiletsNo
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Step Free Access
- Category B Station
Ramped access to SLB platform. Access to BIA platform is normally via a stepped footbridge - ramped access can be achieved by using road but it is a long way. Kerb from car park to station entrance
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Ticket GatesNo
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Impaired Mobility Set DownNo
Kerb from car park to station entrance
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Wheelchairs AvailableNo
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Cardiff Central facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
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Smartcard IssuedNo
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard ValidatorYes
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Penalty FaresTrain Operator: AW
Url: https://tfwrail.wales/policies-and-reports/revenue-protection-policy
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Facilities
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Car ParkYes
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First Class Lounge
Located on Platform 1
All First Class tickets accepted.
A comfortable modern lounge, with information screens, complimentary refreshments and a dedicated customer host ready to serve you.
Wi-Fi is available.
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Seated AreaYes
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Waiting Room
On platforms 1/2, 3/4, 6/7 and 8.
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Station BuffetYes
Cold drinks vending machine.
Hot drinks vending machine.
Food vending machine.
Food outlet (Seating available).
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ToiletsYes
The toilets are located on Platforms 1 to 8. The National Key toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a radar key and are only available during staffing hours.
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Accessible toiletsYes
The National Key/Accessible toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a RADAR key and are only available during staffing hours.
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Baby ChangeYes
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TelephonesNo
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Wi FiYes
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Post BoxYes
At the Penarth Road entrance and also in the main concourse.
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Atm MachineYes
Located outside the main entrance.
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ShopsYes
There is a WHSmith located on the concourse.
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Rail replacement locations
The rail replacement bus stop is at the rear car park (Penarth Road entrance).
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CCTVYes
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Toilets
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AvailableYes
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Location
The toilets are located on Platforms 1 to 8. The National Key toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a radar key and are only available during staffing hours.
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Accessible toiletsYes
The National Key/Accessible toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a RADAR key and are only available during staffing hours.
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Wifi
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AvailableYes
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Staffing and customer services
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Staffing LevelFull time
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Lost propertyYes
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Contact Details
Url: https://tfwrail.wales/lost-property03333 211 202 -
AvailableYes
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Operator Name
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Information Available From StaffYes - from ticket office
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help PointsNo
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Ticket gatesYes
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Parking
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Car Park 1
Notes
Operator Name: A P C O A
Name: Penarth Road
Spaces: 193
Number Accessible Spaces: 8
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.apcoa.co.uk/tfwrOpening Times
Mon-Sun 24h -
Car Park 2
Notes
Operator Name: A P C O A
Name: Riverside
Spaces: 110
Number Accessible Spaces: 7
Accessible Car Park Equipment: Yes
Cctv: YesWebsite
http://www.apcoa.co.uk/tfwrOpening Times
Mon-Sun 24h -
Car Park 3
Notes
Operator Name: A P C O A
Name: Brewery Car Park
Spaces: 44
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: YesWebsite
https://www.apcoa.co.uk/tfwrOpening Times
Mon-Sun 24h
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Bicycle Facilities
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Spaces156
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ShelteredYes
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CctvYes
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Location
Cycle parking is available at a number of locations at Cardiff Central. Sheffield stands are provided at the east end of platforms 1 and 2, 3 and 4, 6 and 7. Sheffield stands are also located outside the southern entrance to the station. Wheelgrip stands and a shelter is located in the Riverside/Fish Jetty Car Park - adjacent to platform 0
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Annotation
Sheltered stands are available on each platform.
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
Monday to Friday 04:00 to 01:00
Saturday 04:00 to 00:30
Sunday 07:00 to 00:30
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Staff help available opening hoursMon-Fri 04:00 to 01:00
Sat 04:00 to 00:30
Sun 07:00 to 00:30 -
Induction LoopNo
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Accessible Ticket MachinesYes
Ticket machines are located at the Penarth Road entrance and on the concourse.
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Height Adjusted Ticket Office CounterYes
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Ramp For Train AccessYes
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Accessible TaxisNo
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Accessible toiletsYes
The National Key/Accessible toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a RADAR key and are only available during staffing hours.
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Step Free Access
Category A.
Step free access is available to Platforms 0 to 8.
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Ticket GatesYes
Accessible gate available at each set of ticket gates
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Impaired Mobility Set DownYes
15 Spaces - (2 displayed bays on riverside car park). There are 20 minute bays in the Fish Jetty car park.
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Wheelchairs AvailableYes
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First Class lounge
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Details
Located on Platform 1
All First Class tickets accepted.
A comfortable modern lounge, with information screens, complimentary refreshments and a dedicated customer host ready to serve you.
Wi-Fi is available.
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Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.