Trains from Newton Aycliffe
to Chester Train Station
Book your tickets
Newton Aycliffe facilities
-
Ticket office
-
Ticket OfficeYes
-
Prepurchase CollectionYes
-
Ticket MachineYes
-
Smartcard IssuedYes
-
Smartcard TopupYes
-
Smartcard ValidatorNo
-
Smartcard Comments
More information at www.northernrailway.co.uk/smart
-
Penalty FaresPenalty fares apply for Northern
-
-
Facilities
-
Car ParkYes
-
Seated AreaNo
-
Waiting RoomNo
There are no waiting rooms provided at the station. Shelters are provided on both platforms.
-
Station BuffetNo
-
ToiletsNo
-
Accessible toiletsNo
-
Baby ChangeNo
-
TelephonesNo
-
Wi Fi
-
Rail replacement locations
Pick Up / Drop off at station front layby
-
CCTVNo
-
-
Toilets
-
Accessible toiletsNo
-
-
Staffing and customer services
-
Staffing Levelunstaffed
-
Lost propertyYes
-
Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
-
Information Available From StaffIf the station is not staffed please use our helpline 08002006060
-
Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
-
Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsNo
-
Ticket gatesNo
-
-
Parking
-
Contact Details0800 200 6060
-
Operator NameNorthern
-
NameStation Car Park
-
Spaces16
-
ChargesFree
-
Number Accessible Spaces0
-
Accessible Car Park EquipmentYes
-
CctvNo
-
-
Bicycle Facilities
-
Spaces2
-
ShelteredNo
-
CctvYes
-
Location
Platform 2
-
TypeStands
-
-
Accessibility
-
Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
-
Staff Help AvailableNo
-
Induction LoopYes
-
Accessible Ticket MachinesYes
-
Ramp For Train AccessYes
-
Accessible toiletsNo
-
Step Free Access
- Category B Station
Ramped access to SLB platform. Access to BIA platform is normally via a stepped footbridge - ramped access can be achieved by using road but it is a long way. Kerb from car park to station entrance
-
Ticket GatesNo
-
Impaired Mobility Set DownNo
Kerb from car park to station entrance
-
Wheelchairs AvailableNo
-
Chester Train Station facilities
-
Ticket office
-
Ticket OfficeYes
-
Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
-
Smartcard IssuedNo
-
Smartcard ValidatorNo
-
Penalty FaresPenalty fares apply for AW
-
-
Facilities
-
Car ParkYes
-
Seated AreaYes
-
TrolleysYes
-
Station BuffetYes
Coffee shop - Costa Coffee.
Buffet.
Public House/Bar.
-
ToiletsYes
The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
-
Accessible toiletsYes
Platforms 4-7.
-
Baby ChangeYes
-
TelephonesNo
-
Wi Fi
-
Post BoxYes
Located on the platform(s).
-
Atm MachineNo
-
ShopsYes
There is a WHSmith located on the main concourse.
-
Rail replacement locations
The rail replacement bus stop is the local bus stop at the front of the station.
-
CCTVYes
-
-
Toilets
-
AvailableYes
-
Location
The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
-
Accessible toiletsYes
Platforms 4-7.
-
-
Staffing and customer services
-
Staffing LevelFull time
-
Lost propertyYes
-
Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
AvailableYes
-
Operator Name
-
Information Available From StaffYes - from ticket office
-
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help PointsNo
-
Ticket gatesYes
-
-
Parking
-
Car Park 1
Notes
Operator Name: A P C O A
Name: Chester East
Spaces: 113
Number Accessible Spaces: 6
Accessible Car Park Equipment: Yes
Cctv: YesWebsite
https://www.apcoa.co.uk/tfwrOpening Times
Mon-Sun 24h -
Car Park 2
Notes
Operator Name: A P C O A
Name: Chester West
Spaces: 123
Number Accessible Spaces: 6
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:This car park is accredited with a Disabled Parking Award run by D M U K. Visit https://www.disabledmotoring.org for further information.
Cctv: NoWebsite
https://www.apcoa.co.uk/tfwrOpening Times
Mon-Sun 24h
-
-
Bicycle Facilities
-
Spaces76
-
ShelteredYes
-
CctvYes
-
Location
Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked.
To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.
-
TypeStands
-
-
Accessibility
-
Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
-
Staff Help Available
The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
-
Staff help available opening hoursMon-Sun 03:00 to 01:00
-
Induction LoopYes
-
Accessible Ticket MachinesYes
Ticket machines are located next to the ticket barriers. They have touchscreen controls.
-
Height Adjusted Ticket Office CounterYes
-
Ramp For Train AccessYes
-
Accessible TaxisYes
Outside the station.
-
Accessible Public TelephonesNo
-
Accessible toiletsYes
Platforms 4-7.
-
Step Free Access
Category A.
Step free access is available to all platforms via lifts.
-
Ticket GatesYes
Wide aisle gates available.
-
Impaired Mobility Set DownNo
There's an unmarked location, outside the station.
-
Wheelchairs AvailableYes
-
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.