Trains from Newton Aycliffe
to London Cannon Street
Book your tickets
Newton Aycliffe facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionYes
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Ticket MachineYes
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Smartcard IssuedYes
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Smartcard TopupYes
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Smartcard ValidatorNo
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car ParkYes
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Seated AreaNo
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Waiting RoomNo
There are no waiting rooms provided at the station. Shelters are provided on both platforms.
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Station BuffetNo
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ToiletsNo
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesNo
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Wi Fi
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Rail replacement locations
Pick Up / Drop off at station front layby
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CCTVNo
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Toilets
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Accessible toiletsNo
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Staffing and customer services
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Staffing Levelunstaffed
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsNo
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Ticket gatesNo
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Parking
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Contact Details0800 200 6060
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Operator NameNorthern
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NameStation Car Park
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Spaces16
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ChargesFree
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Number Accessible Spaces0
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Accessible Car Park EquipmentYes
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CctvNo
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Bicycle Facilities
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Spaces2
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ShelteredNo
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CctvYes
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Location
Platform 2
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TypeStands
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help AvailableNo
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Induction LoopYes
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Accessible Ticket MachinesYes
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Ramp For Train AccessYes
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Accessible toiletsNo
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Step Free Access
- Category B Station
Ramped access to SLB platform. Access to BIA platform is normally via a stepped footbridge - ramped access can be achieved by using road but it is a long way. Kerb from car park to station entrance
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Ticket GatesNo
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Impaired Mobility Set DownNo
Kerb from car park to station entrance
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Wheelchairs AvailableNo
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Station Message
On weekdays, the busiest times at this station are generally between 06:00 and 08:30 and between 16:30 and 18:30.
London Cannon Street facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionYes
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Ticket MachineYes
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Oystercard TopupYes
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Oyster Comments
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
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Smartcard IssuedNo
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Smartcard ValidatorYes
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Smartcard Comments
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
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TravelcardZone 1
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Penalty FaresPenalty fares apply for NR
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Facilities
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Car ParkNo
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Seated AreaNo
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Waiting RoomYes
All platforms are partially or fully covered with a canopy.
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Station BuffetYes
Food outlet (Seating available)
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ToiletsYes
These are beside the ticket office located near platform 7. There are also a baby changing facilities here
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Accessible toiletsYes
These are located near platform 7 and are operated by a radar key.
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Baby ChangeYes
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TelephonesYes
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Wi Fi
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Post BoxNo
Outside the station
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ShopsYes
Wide range of shops
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CCTVYes
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Toilets
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AvailableYes
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Location
These are beside the ticket office located near platform 7. There are also a baby changing facilities here
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Accessible toiletsYes
These are located near platform 7 and are operated by a radar key.
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Staffing and customer services
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Staffing LevelFull time
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Lost propertyYes
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Contact Detailshttps://www.nationalrail.co.uk/
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AvailableYes
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Operator NameSoutheastern
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Information Available From StaffYes - from help point
Yes - from ticket office
Yes - from information point -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help PointsNo
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Ticket gatesYes
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Bicycle Facilities
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Spaces0
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ShelteredNo
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CctvYes
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Accessibility
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Helpline
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
https://www.nationalrail.co.uk/ -
Staff Help AvailableYes
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Induction LoopYes
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Accessible Ticket MachinesYes
Available during station opening hours
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Height Adjusted Ticket Office CounterYes
All ticket counters have been lowered at this station.
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Ramp For Train AccessYes
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Accessible Taxis
Accessible taxis are located on Dowgate Hill, left of the station.
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Accessible Public Telephones
Available during station opening hours
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Accessible toiletsYes
These are located near platform 7 and are operated by a radar key.
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Step Free Access
There is step free access to the left of the front entrance on Cannon Street. A lift opposite platform 1 connects the upper and lower concourses
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Ticket GatesYes
There are ticket gates on all platforms. All platforms can be accessed by wide ticket gates.
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Impaired Mobility Set DownNo
There is no set down / pick up points at this station. Dowgate Hill is a quieter street than Cannon Street but has a slight slope. Please note there are double yellow lines in front of the station on Cannon Street and on Dowgate Hill.
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Wheelchairs AvailableYes
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Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.