Trains from Preston (Lancs)
to Ryde St Johns Road

08000 158 123 (08000 158 124 Textphone)

Passenger Assist meeting point is at the Information Kiosk within the Waiting Room on Platform 3. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Category B1 - This station has step-free access to all platforms via the subway (with steep ramps) or using the lifts provided.

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.

Meeting point for assistance - Assisted Boarding Point on platforms.

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.

Ryde Taxis - 01983 811111

Step-free access category B3. Some step-free access, may be in one direction only - please check details.

There is step-free access to Platform 1 (for trains towards Ryde Pier Head and ferry to Portsmouth).

Access to Platforms 2 and 3 (towards Shanklin) is via footbridge only (29 steps each side).