Trains from Prudhoe
to Hook
Book your tickets
Prudhoe facilities
-
Ticket office
-
Ticket OfficeYes
-
Prepurchase CollectionYes
-
Ticket MachineYes
-
Smartcard IssuedYes
-
Smartcard TopupYes
-
Smartcard ValidatorNo
-
Smartcard Comments
More information at www.northernrailway.co.uk/smart
-
Penalty FaresPenalty fares apply for Northern
-
-
Facilities
-
Car ParkYes
-
Seated AreaNo
-
Waiting RoomNo
There are no waiting rooms provided at the station. Shelters are provided on both platforms.
PLEASE NOT W/C 5/01/15 THE SHELTERS ARE TO BE REPLACED
WHICH WILL MEAN NO SHELTER FOR A FEW DAYS - APOLOGIES FOR ANY INCONVENIENCE
-
Station BuffetNo
-
ToiletsNo
-
Accessible toiletsNo
-
Baby ChangeNo
-
TelephonesNo
-
Wi Fi
-
Rail replacement locations
Pick Up / Drop Off at the Bus interchange in the Station car park.
-
CCTVYes
-
-
Toilets
-
Accessible toiletsNo
-
-
Wifi
-
Annotation
-
AvailableYes
-
-
Staffing and customer services
-
Staffing Levelunstaffed
-
Lost propertyYes
-
Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
-
Information Available From StaffIf the station is not staffed please use our helpline 08002006060
-
Information Services Open
Information available from Help Point 24/7.
-
Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsYes
-
Ticket gatesNo
-
-
Parking
-
Contact Details0800 200 6060
-
Operator NameNorthern
-
NameStation Car Park
-
Spaces20
-
ChargesFree
-
Number Accessible Spaces0
-
Accessible Car Park EquipmentYes
-
CctvNo
-
-
Bicycle Facilities
-
Spaces4
-
ShelteredNo
-
CctvYes
-
Location
Platform 2
-
TypeStands
Lockers
-
-
Accessibility
-
Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
-
Staff Help AvailableNo
-
Induction LoopYes
-
Accessible Ticket MachinesYes
Cards Only - No Cash Accepted
-
Ramp For Train AccessYes
-
Accessible toiletsNo
-
Step Free Access
- Category B Station
- Station is unstaffed
However no access problems for disabled or wheelchair users as the access to the both platforms is via level crossing. Step free access form car park to station entrance
To find our more about travelling around this station, please see the 360 map click here
-
Ticket GatesNo
-
Impaired Mobility Set DownYes
Step free access from car park to station entrance
-
Hook facilities
-
Ticket office
-
Ticket OfficeYes
-
Prepurchase CollectionYes
-
Ticket MachineYes
-
Smartcard IssuedYes
-
Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard ValidatorYes
-
Smartcard Comments
Hook ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
-
Penalty FaresPenalty fares apply for SW
-
-
Facilities
-
Car ParkYes
-
Seated AreaYes
-
Waiting Room
Heated waiting room in main station building. Seating is compliant with code of practice.
-
Station BuffetNo
-
ToiletsYes
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
-
Accessible toiletsYes
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
-
Baby ChangeNo
-
TelephonesYes
-
Wi Fi
-
Rail replacement locations
Bus Stop on Station Road, outside the Raven Hotel.
-
CCTVYes
-
-
Toilets
-
AvailableYes
-
Location
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
-
Accessible toiletsYes
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
-
-
Wifi
-
Annotation
-
AvailableYes
-
-
Staffing and customer services
-
Staffing LevelPart time
-
Lost propertyYes
-
Contact Detailshttps://www.southwesternrailway.com/contact-and-help/lost-property
-
Open
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Hook.
-
Information Available From StaffYes - from help point
-
Passenger Information SystemsDepartureScreens
-
Customer Help PointsYes
Help points are available on all platforms
-
Ticket gatesNo
-
-
Parking
-
NameHook Car Park
-
Spaces157
-
ChargesOff-peak: £2.40
Per Hour: £1.00
Daily: £4.90
Weekly: £19.50
Monthly: £69.30
Three Monthly: £2.79
Annual: £693.00
Saturday: £2.40
Sunday: £2.40
Note:Ring Go Code 2046.
Hourly rate available from 1200 from Ring Go O N L Y.
Bank Holiday £2.40.
Off- Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £7.20.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
-
Number Accessible Spaces1
-
Accessible Spaces Note
Parking is chargeable for all vehicles except registered Blue Badge holders.
-
Accessible Car Park EquipmentNo
-
CctvNo
-
-
Bicycle Facilities
-
Spaces24
-
ShelteredYes
-
CctvYes
-
Annotation
4 lockers and 20 cycle stand parking spaces
-
TypeLockers
Racks
-
-
Accessibility
-
Helpline
0800 5282100
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
-
Staff Help AvailableNo
-
Induction LoopYes
-
Accessible Ticket MachinesYes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
-
Ramp For Train AccessYes
-
Accessible TaxisNo
-
Accessible toiletsYes
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
-
Step Free Access
Step-free category B station - This station has level access from the main entrance and car park to Platform 1 (for trains towards London Waterloo). There is step-free access from the supermarket car park to Platform 2 (for trains towards Basingstoke) via a separate entrance and a ramp at approx 1:20 gradient. The step-free route between platforms is approximately 375m via the street.
-
Ticket GatesNo
-
Impaired Mobility Set DownNo
-
Wheelchairs AvailableNo
-
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.