Trains from Runcorn East
to Chafford Hundred Lakeside
Book your tickets
Station Message
TfW Penalty Fare Zone ExpansionThis station is within the TfW Penalty Fare Zone. For more information visit tfw.wales/penalty-fares.
Runcorn East facilities
-
Ticket office
-
Ticket OfficeYes
-
Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
-
Smartcard IssuedNo
-
Smartcard ValidatorNo
-
Penalty FaresPenalty fares apply for AW
-
-
Facilities
-
Car ParkYes
-
Seated AreaYes
-
Waiting RoomNo
-
Station BuffetNo
-
ToiletsNo
-
Accessible toiletsNo
-
Baby ChangeNo
-
TelephonesNo
-
Wi Fi
-
Rail replacement locations
The rail replacement bus stop is on the main road near the station car park.
-
CCTVYes
-
-
Toilets
-
Accessible toiletsNo
-
-
Staffing and customer services
-
Staffing LevelPart time
-
Lost propertyYes
-
Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
AvailableYes
-
Operator Name
-
Information Available From StaffYes - from ticket office
Yes - from help point -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help PointsYes
-
Ticket gatesNo
-
-
Parking
-
Contact Details
Url: https://www.nationalrail.co.uk/03333211202 -
Operator NameLocal Authority
-
NameStation Car Park
-
Spaces50
-
ChargesFree
-
Number Accessible Spaces0
-
Accessible Car Park EquipmentYes
-
CctvNo
-
-
Bicycle Facilities
-
Spaces16
-
ShelteredYes
-
CctvYes
-
Location
A total of 16 spaces are provided at the station in two locations. Both platforms have a joint waiting/cycle shelter in which there are 4 Sheffield stands providing parking for up to 16 bicycles.
-
TypeStands
-
-
Accessibility
-
Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
-
Staff Help AvailableYes
-
Induction LoopYes
-
Accessible Ticket MachinesYes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines have touchscreen controls.
-
Height Adjusted Ticket Office CounterYes
-
Ramp For Train AccessYes
-
Accessible TaxisNo
-
Accessible Public TelephonesNo
Located outside the ticket office on the wall
-
Accessible toiletsNo
-
Step Free Access
Category B2.
Step free access to Platform 1 (to Chester) via a ramp with handrails and a steep gradient.
Step free access to Platform 2 (to Manchester) via a ramp with handrails and a steep gradient.
Access between both platforms is via a footbridge.
-
Ticket GatesNo
-
Impaired Mobility Set DownYes
There is an unmarked location in the car park.
-
Wheelchairs AvailableNo
-
Station Message
The lifts are out of order between the station and Lakeside Shopping Centre at Chafford Hundred station
Chafford Hundred Lakeside facilities
-
Ticket office
-
Ticket OfficeYes
-
Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
-
Oystercard TopupYes
-
Oyster Comments
Oyster top-up is only available from the self-service ticket machines
-
Smartcard IssuedNo
-
Smartcard TopupYes
-
Smartcard ValidatorYes
-
Smartcard Comments
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
-
Penalty FaresPenalty fares apply for CC
-
-
Facilities
-
Car ParkYes
-
Seated AreaNo
-
Waiting RoomNo
-
Station BuffetYes
-
ToiletsYes
The toilets are located in the Booking Hall.
The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
-
Accessible toiletsYes
Booking hall. This can be accessed using a radar key.
-
Baby ChangeYes
Female toilets,Male toilets
-
TelephonesNo
-
Wi Fi
-
Post BoxYes
-
Atm MachineYes
Tesco Express outside the station
-
ShopsYes
Lakeside Shopping Centre.
-
Rail replacement locations
Bus stops outside station entrance.
Ticket acceptance may be arranged on TfL Bus 370 to South Ockendon and Upminster, this service operates from Lakeside Shopping Centre Bus Station.
-
CCTVYes
-
-
Toilets
-
AvailableYes
-
Location
The toilets are located in the Booking Hall.
The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
-
Accessible toiletsYes
Booking hall. This can be accessed using a radar key.
-
-
Wifi
-
Annotation
-
AvailableYes
-
-
Staffing and customer services
-
Staffing LevelPart time
-
Lost propertyYes
-
Contact Details
Url: https://www.c2c-online.co.uk/help-feedback/lost-property/03457 44 44 22 -
Open
Closed Christmas Day and Boxing Day
-
Operator NameOperated by c2c
-
Information Available From StaffYes - from ticket office
-
Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsYes
-
Ticket gatesYes
-
-
Parking
-
Contact Details
Please note that the Off Peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday. Saturday and Sunday rates apply to Bank Holidays
Email Address: [email protected]
Url: http://www.ncp.co.uk0845 050 70 80 -
Operator NameNational Car Parks Ltd
-
NameStation Car Park
-
Spaces138
-
ChargesPer Hour: £1.00
Daily: £7.70
Weekly: £32.00
Monthly: £124.00
Three Monthly: £359.00
Annual: £1,240.00
Saturday: £3.20
Sunday: £3.20
Note:Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
-
Number Accessible Spaces4
-
Accessible Car Park EquipmentNo
-
Accessible Car Park Equipment Note
Access to car park payment facilities is not required for wheelchair users as parking is free for disabled users in designated parking spaces
-
CctvYes
-
-
Bicycle Facilities
-
Spaces52
-
ShelteredYes
-
CctvYes
-
Location
Outside station entrance (stands), by car park entrance (secure)
-
Annotation
Stands are owned and maintained by council
-
TypeCompounds
Stands
-
-
Accessibility
-
Helpline
03457 44 44 22
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
-
Staff help available opening hoursMon-Fri 05:45 to 22:00
Sat 06:45 to 21:30
Sun 07:15 to 16:30 -
Induction LoopYes
-
Accessible Ticket MachinesYes
-
Height Adjusted Ticket Office CounterNo
Customer Service Staff
-
Ramp For Train AccessYes
-
Accessible Taxis
Operated by local companies. Pre-booking advised
-
Accessible toiletsYes
Booking hall. This can be accessed using a radar key.
-
Step Free Access
Step free access is available from street level to the platform. Lifts/subways also connect the station to Intu Lakeside shopping centre
-
Ticket GatesYes
-
Impaired Mobility Set DownYes
Outside station entrance
-