Trains from Runcorn East
to Old Street
Book your tickets
Station Message
TfW Penalty Fare Zone ExpansionThis station is within the TfW Penalty Fare Zone. For more information visit tfw.wales/penalty-fares.
Runcorn East facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
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Smartcard IssuedNo
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Smartcard ValidatorNo
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Penalty FaresPenalty fares apply for AW
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Facilities
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Car ParkYes
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Seated AreaYes
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Waiting RoomNo
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Station BuffetNo
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ToiletsNo
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesNo
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Wi Fi
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Rail replacement locations
The rail replacement bus stop is on the main road near the station car park.
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CCTVYes
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Toilets
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Accessible toiletsNo
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Staffing and customer services
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Staffing LevelPart time
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
AvailableYes
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Operator Name
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Information Available From StaffYes - from ticket office
Yes - from help point -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help PointsYes
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Ticket gatesNo
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/03333211202 -
Operator NameLocal Authority
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NameStation Car Park
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Spaces50
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ChargesFree
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Number Accessible Spaces0
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Accessible Car Park EquipmentYes
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CctvNo
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Bicycle Facilities
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Spaces16
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ShelteredYes
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CctvYes
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Location
A total of 16 spaces are provided at the station in two locations. Both platforms have a joint waiting/cycle shelter in which there are 4 Sheffield stands providing parking for up to 16 bicycles.
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help AvailableYes
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Induction LoopYes
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Accessible Ticket MachinesYes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines have touchscreen controls.
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Height Adjusted Ticket Office CounterYes
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Ramp For Train AccessYes
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Accessible TaxisNo
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Accessible Public TelephonesNo
Located outside the ticket office on the wall
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Accessible toiletsNo
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Step Free Access
Category B2.
Step free access to Platform 1 (to Chester) via a ramp with handrails and a steep gradient.
Step free access to Platform 2 (to Manchester) via a ramp with handrails and a steep gradient.
Access between both platforms is via a footbridge.
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Ticket GatesNo
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Impaired Mobility Set DownYes
There is an unmarked location in the car park.
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Wheelchairs AvailableNo
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Old Street facilities
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Ticket office
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Ticket OfficeNo
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Oystercard TopupYes
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Smartcard IssuedNo
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Smartcard ValidatorNo
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TravelcardZone 1
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Penalty FaresPenalty fares apply for LT
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Facilities
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Car ParkNo
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Seated AreaNo
There are no seats in the ticket hall. Seats are available on the platform.
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Waiting RoomYes
This station is underground.
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Station BuffetYes
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ToiletsNo
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesNo
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Wi Fi
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Atm MachineYes
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ShopsYes
In adjacent shopping arcade
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CCTVYes
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Toilets
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Accessible toiletsNo
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Staffing and customer services
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Staffing LevelFull time
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/0845 330 9882 -
Information Available From StaffYes - from information point
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Customer Help PointsNo
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Ticket gatesYes
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Bicycle Facilities
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Spaces36
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ShelteredNo
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CctvYes
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Accessibility
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Helpline
0343 222 1234 or 020 3031 9331 (Textphone)
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 07:00 to 22:00
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Staff help available opening hoursMon-Sat 05:40 to 00:40
Sun 07:00 to 00:40 -
Induction LoopYes
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Accessible Ticket MachinesYes
Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible.
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Height Adjusted Ticket Office CounterNo
Ticket office staff provide assistance where possible. See ticket office opening hours.
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Ramp For Train AccessNo
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Accessible Taxis
Contact taxi operator directly
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Accessible toiletsNo
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Step Free Access
This is a Category C station. This station does not have step-free access.
The Assistance Meeting Point is the Platform Office.
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Ticket GatesYes
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Impaired Mobility Set DownNo
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