Trains from Runcorn East
to St Helier (London)
Book your tickets
Station Message
TfW Penalty Fare Zone ExpansionThis station is within the TfW Penalty Fare Zone. For more information visit tfw.wales/penalty-fares.
Runcorn East facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
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Smartcard IssuedNo
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Smartcard ValidatorNo
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Penalty FaresPenalty fares apply for AW
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Facilities
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Car ParkYes
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Seated AreaYes
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Waiting RoomNo
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Station BuffetNo
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ToiletsNo
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesNo
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Wi Fi
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Rail replacement locations
The rail replacement bus stop is on the main road near the station car park.
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CCTVYes
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Toilets
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Accessible toiletsNo
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Staffing and customer services
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Staffing LevelPart time
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
AvailableYes
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Operator Name
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Information Available From StaffYes - from ticket office
Yes - from help point -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help PointsYes
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Ticket gatesNo
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/03333211202 -
Operator NameLocal Authority
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NameStation Car Park
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Spaces50
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ChargesFree
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Number Accessible Spaces0
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Accessible Car Park EquipmentYes
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CctvNo
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Bicycle Facilities
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Spaces16
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ShelteredYes
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CctvYes
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Location
A total of 16 spaces are provided at the station in two locations. Both platforms have a joint waiting/cycle shelter in which there are 4 Sheffield stands providing parking for up to 16 bicycles.
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help AvailableYes
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Induction LoopYes
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Accessible Ticket MachinesYes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines have touchscreen controls.
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Height Adjusted Ticket Office CounterYes
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Ramp For Train AccessYes
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Accessible TaxisNo
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Accessible Public TelephonesNo
Located outside the ticket office on the wall
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Accessible toiletsNo
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Step Free Access
Category B2.
Step free access to Platform 1 (to Chester) via a ramp with handrails and a steep gradient.
Step free access to Platform 2 (to Manchester) via a ramp with handrails and a steep gradient.
Access between both platforms is via a footbridge.
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Ticket GatesNo
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Impaired Mobility Set DownYes
There is an unmarked location in the car park.
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Wheelchairs AvailableNo
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St Helier (London) facilities
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Ticket office
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Ticket OfficeNo
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Prepurchase CollectionYes
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Ticket MachineYes
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Oystercard TopupYes
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Oyster Comments
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
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Smartcard IssuedNo
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Smartcard ValidatorYes
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Smartcard Comments
For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard
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TravelcardZone 4
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Penalty FaresPenalty fares apply for TL
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Facilities
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Car ParkNo
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Seated AreaYes
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Waiting Room
Unheated waiting shelters are available on the platforms.
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Station BuffetNo
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ToiletsNo
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesNo
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Wi Fi
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Rail replacement locationshttps://assets.nationalrail.co.uk/e8xgegruud3g/mTiUnAy0BgNpWrBSYMpUm/952374ce0f8881903c52ed500cc1201a/2023-09_CI_TL_RRB_SIH_DR.pdf
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CCTVYes
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Toilets
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Accessible toiletsNo
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Staffing and customer services
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Staffing Levelunstaffed
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Lost propertyYes
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Contact Detailshttps://www.nationalrail.co.uk/
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Operator NamePlease visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
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Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsNo
None
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Ticket gatesNo
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Bicycle Facilities
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Spaces30
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ShelteredYes
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CctvYes
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Location
Station entrance
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TypeStands
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Accessibility
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Helpline
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help AvailableNo
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Induction LoopYes
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Accessible Ticket MachinesYes
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
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Ramp For Train AccessNo
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Accessible TaxisNo
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Accessible toiletsNo
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Step Free Access
This is a Category C station: This station does not have step-free access.
Assistance Meeting Point is the station Help Point.
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Ticket GatesNo
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Impaired Mobility Set DownNo
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Wheelchairs AvailableNo
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Northern App
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Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.