Trains from Saxilby
to Welwyn Garden City
Book your tickets
Saxilby facilities
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Ticket office
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Ticket OfficeNo
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Ticket MachineYes
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Smartcard IssuedNo
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Smartcard ValidatorYes
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Penalty FaresPenalty fares apply for EM
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Facilities
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Car ParkYes
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Seated AreaNo
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Waiting RoomNo
no
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Station BuffetNo
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ToiletsNo
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesNo
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Wi Fi
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Rail replacement locations
At the top of The Sidings at the bus stop across from Saxilby Fish & Chip shop
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CCTVYes
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Toilets
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Accessible toiletsNo
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Staffing and customer services
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Staffing Levelunstaffed
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/03457 125678 -
AvailableNo
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Operator NameEMR lost property office is located at Nottingham. We will try to contact the owner if they can be identified, the item will be kept for 3 months (unless it is perishable) and a record is kept.
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Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsYes
none
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Ticket gatesNo
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/ -
Operator NameEast Midlands Railway
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NameStation Car Park
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Spaces6
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Number Accessible Spaces0
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Accessible Car Park EquipmentYes
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CctvNo
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Bicycle Facilities
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Spaces6
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ShelteredNo
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CctvNo
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TypeStands
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Accessibility
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Helpline
08000 11 33 23
https://www.nationalrail.co.uk/ -
Staff help available opening hours
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Induction LoopYes
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Accessible Ticket MachinesNo
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Ramp For Train AccessNo
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Accessible Taxis
Taxi number displayed on IUP.
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Accessible Public Telephones
none
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Accessible toiletsNo
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Step Free Access
This is a Category A access station. There is flat access from platform 1 and ramped access via a bridge on platform 2.
This station has tactile paving at the edge of each platform.
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Ticket GatesNo
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Impaired Mobility Set DownNo
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Station Message
The lifts are out of order between platform 3&4 and footbridge at Welwyn Garden City station.
Welwyn Garden City facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionYes
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Ticket MachineYes
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Oyster Comments
Oyster cannot be used at this station.
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Smartcard IssuedYes
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Smartcard ValidatorYes
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Smartcard Comments
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.
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Penalty Fares
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Facilities
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Car ParkNo
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Seated AreaYes
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Waiting Room
Heated waiting areas are available on all platforms, fully accessible.
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Station BuffetYes
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ToiletsYes
Located on the platforms.
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Baby ChangeNo
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TelephonesNo
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Wi FiNo
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Great Northern website.
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Atm MachineYes
ATM located In shopping Centre
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Rail replacement locationshttps://assets.nationalrail.co.uk/e8xgegruud3g/3fxenReDWKTpyvCBmNuVid/cbf9294e424845e6ab784e9634f63d2e/2024-06_CI_GN_RRB_WGC_DR.pdf
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CCTVYes
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Toilets
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AvailableYes
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Location
Located on the platforms.
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Staffing and customer services
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Staffing LevelFull time
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Lost propertyYes
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Annotation
If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.
Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
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Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsYes
The Assistance Meeting Point is outside the ticket office.
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Ticket gatesYes
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Accessibility
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Helpline
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:
- Phone - 0800 058 2844
- Textphone - 0800 138 1018
https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Sun 24h
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Induction LoopYes
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Accessible Ticket MachinesYes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
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Height Adjusted Ticket Office CounterYes
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Ramp For Train AccessYes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available between the first and last trains of the day.
Alternatively, you can also arrange assistance by:
- Pressing the "œemergency & assisted travel" button on a station Help Point
- Calling our freephone number: 0800 058 2844
- Texting us on 0800 138 1018
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Accessible TaxisNo
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Step Free Access
This is a Category A station: This station has step-free access to all platforms.
The Assistance Meeting Point is outside the ticket office.
This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
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Ticket GatesYes
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Impaired Mobility Set DownNo
There are pick up and drop off points outside the Howard Centre
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Wheelchairs AvailableNo
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