Trains from Stanlow & Thornton
to Berwick-upon-Tweed
Book your tickets
Station Message
Stanlow & Thornton station is closed until further notice due to urgent repairs to a bridge
Stanlow & Thornton facilities
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Ticket office
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Ticket OfficeNo
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Smartcard IssuedNo
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Smartcard ValidatorNo
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car ParkNo
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Seated AreaYes
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Waiting RoomNo
no shelter only
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Station BuffetNo
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ToiletsNo
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesYes
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Wi Fi
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Rail replacement locations
Pick Up / Drop Off at the roundabout on Pool Lane adjacent to the entrance to Oil Sites Road.
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CCTVNo
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Toilets
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Accessible toiletsNo
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Staffing and customer services
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Staffing Levelunstaffed
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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Customer Help PointsNo
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Ticket gatesNo
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Bicycle Facilities
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Spaces0
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ShelteredNo
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CctvNo
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TypeCompounds
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help AvailableNo
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Induction LoopYes
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Accessible Ticket MachinesNo
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Ramp For Train AccessYes
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Accessible Public Telephones
The highest operating part of the telephone is 1140 mm above floor level.
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Nearest stations with more facilitiesEllesmere Port
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Accessible toiletsNo
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Step Free Access
- Category C Station
- Please note there are no tactile pavings at this station
A gently rising footpath leads from the road to a flight of 48 steps with 2 rest landings and a handrail onto a footbridge. From the footbridge to the left, the first flight of 30 steps with rest landing and handrail lead to the Helsby platform, and the second flight of 30 steps with rest landing and handrail lead to the Ellesmere Port platform.
To find our more about travelling around this station, please see the 360 map click here
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Ticket GatesNo
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Impaired Mobility Set DownNo
No designated area is provided. Street set down only available.
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Berwick-upon-Tweed facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
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Smartcard IssuedYes
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard ValidatorNo
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Penalty FaresPenalty fares apply for GR
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Facilities
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Car ParkYes
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First Class Lounge
Located
Platform 2
Assistance Dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
- Any London North Eastern Railway First Class packages
- First Advance (routed LNER/ LNER & connections
- London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
- London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
- London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & Connections)
- London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
- Inclusive Tour Tickets (Superbreaks etc.)
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Unisex Toilet, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/water/ biscuits
Wi-Fi
Yes
Showers
No
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Seated AreaYes
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Waiting RoomYes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
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TrolleysYes
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Station BuffetYes
Costa coffee available as well as vending machine on the main concourse
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ToiletsYes
The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. Toilet opening hours are at all times that the station is open.
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Accessible toiletsYes
The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.
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Baby ChangeYes
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TelephonesNo
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Wi Fi
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Atm MachineYes
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Rail replacement locations
Rail Replacement Coaches leave from the front of the station.
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CCTVYes
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Toilets
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AvailableYes
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Location
The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. Toilet opening hours are at all times that the station is open.
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Accessible toiletsYes
The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.
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Staffing and customer services
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Staffing LevelPart time
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/01302 362175 -
Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help PointsNo
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Ticket gatesNo
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Parking
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Contact Details
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Operator NameNorthumberland County Council
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NameCouncil Car Park
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Spaces124
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ChargesDaily: £3.50
Note:Max length of stay is 72 hours
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Number Accessible Spaces5
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Accessible Car Park EquipmentYes
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CctvNo
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Bicycle Facilities
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Spaces8
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ShelteredNo
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CctvYes
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Location
Within car park
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TypeStands
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Accessibility
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Helpline
03457 225 225 or 18001 03457 225 225 (Text relay service)
https://www.nationalrail.co.uk/ -
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
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Staff help available opening hoursMon-Sat 06:00 to 22:45
Sun 09:00 to 22:45 -
Induction LoopYes
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Accessible Ticket MachinesYes
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Height Adjusted Ticket Office CounterYes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.
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Ramp For Train AccessYes
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Accessible TaxisNo
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Accessible toiletsYes
The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.
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Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955
Lift available from station forecourt to platforms 1 & 2.
RNIB Map for all located just to the left of the station entry doors.
Please note that between Monday 9 September and Sunday 1 December 2024, there will be no step-free access to platforms 1 and 2 due to essential upgrade work to replace the lifts at this station. If you require assistance, please speak to station staff or contact us about Assisted Travel.
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Ticket GatesNo
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Impaired Mobility Set DownYes
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Wheelchairs AvailableYes
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First Class lounge
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Details
Located
Platform 2
Assistance Dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
- Any London North Eastern Railway First Class packages
- First Advance (routed LNER/ LNER & connections
- London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
- London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
- London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & Connections)
- London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
- Inclusive Tour Tickets (Superbreaks etc.)
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Unisex Toilet, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/water/ biscuits
Wi-Fi
Yes
Showers
No
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