Trains from Stanlow & Thornton
to Birmingham Moor Street

0800 138 5560 text relay 18001 0800 138 5560

The highest operating part of the telephone is 1140 mm above floor level.

• Category C Station
• Please note there are no tactile pavings at this station

A gently rising footpath leads from the road to a flight of 48 steps with 2 rest landings and a handrail onto a footbridge. From the footbridge to the left, the first flight of 30 steps with rest landing and handrail lead to the Helsby platform, and the second flight of 30 steps with rest landing and handrail lead to the Ellesmere Port platform.

To find our more about travelling around this station, please see the 360 map click here

03456 005 165

Passenger Assistance meeting points:

For platforms 2-4: in front of the booking office on the main concourse.

For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.

Staff are available at this station during train running hours 

Turn up and go assistance is available from this station

Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.

If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.

Step Free Access Category B1. B1 = Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.