Trains from Stanlow & Thornton
to Colwyn Bay
Book your tickets
Station Message
Stanlow & Thornton station is closed until further notice due to urgent repairs to a bridge
Stanlow & Thornton facilities
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Ticket office
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Ticket OfficeNo
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Smartcard IssuedNo
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Smartcard ValidatorNo
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car ParkNo
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Seated AreaYes
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Waiting RoomNo
no shelter only
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Station BuffetNo
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ToiletsNo
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesYes
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Wi Fi
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Rail replacement locations
Pick Up / Drop Off at the roundabout on Pool Lane adjacent to the entrance to Oil Sites Road.
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CCTVNo
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Toilets
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Accessible toiletsNo
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Staffing and customer services
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Staffing Levelunstaffed
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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Customer Help PointsNo
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Ticket gatesNo
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Bicycle Facilities
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Spaces0
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ShelteredNo
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CctvNo
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TypeCompounds
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help AvailableNo
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Induction LoopYes
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Accessible Ticket MachinesNo
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Ramp For Train AccessYes
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Accessible Public Telephones
The highest operating part of the telephone is 1140 mm above floor level.
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Nearest stations with more facilitiesEllesmere Port
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Accessible toiletsNo
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Step Free Access
- Category C Station
- Please note there are no tactile pavings at this station
A gently rising footpath leads from the road to a flight of 48 steps with 2 rest landings and a handrail onto a footbridge. From the footbridge to the left, the first flight of 30 steps with rest landing and handrail lead to the Helsby platform, and the second flight of 30 steps with rest landing and handrail lead to the Ellesmere Port platform.
To find our more about travelling around this station, please see the 360 map click here
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Ticket GatesNo
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Impaired Mobility Set DownNo
No designated area is provided. Street set down only available.
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Station Message
TfW Penalty Fare Zone ExpansionThis station is within the TfW Penalty Fare Zone. For more information visit tfw.wales/penalty-fares.
Colwyn Bay facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
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Smartcard IssuedNo
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard ValidatorNo
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or at ticket office.
You can get a TFW SmartCard on our website: www.tfw.wales
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Penalty FaresPenalty fares apply for AW
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Facilities
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Car ParkYes
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Seated AreaYes
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Waiting Room
On each platform.
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Station BuffetNo
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ToiletsYes
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
Baby changing facilities in ladies and gents toilets
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Accessible toiletsYes
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
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Baby ChangeYes
Baby change facilities are in ladies and gents toilets on platform 1.
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TelephonesNo
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Wi Fi
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Rail replacement locations
The rail replacement bus stop is in the station car park.
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CCTVYes
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Toilets
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AvailableYes
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Location
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
Baby changing facilities in ladies and gents toilets
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Accessible toiletsYes
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
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Wifi
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Annotation
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AvailableYes
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Staffing and customer services
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Staffing LevelPart time
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
AvailableYes
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Operator Name
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Information Available From StaffYes - from help point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsYes
Ticket Office only.
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Ticket gatesYes
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Parking
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Contact Details
Url: https://www.apcoa.co.uk/tfwrLL29 8DF -
Operator NameAPCOA
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NameStation Car Park
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Spaces77
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Number Accessible Spaces3
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Accessible Car Park EquipmentYes
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CctvNo
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Bicycle Facilities
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Spaces20
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ShelteredYes
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CctvYes
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Location
10 Sheffield stands providing parking for up to twenty bicycles are located on the westbound Platform 1, by the footbridge.
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Annotation
5 hoops
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff help available opening hoursMon-Sat 06:15 to 21:05
Sun 09:05 to 16:50 -
Induction LoopYes
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Accessible Ticket MachinesYes
The ticket machine is available during ticket office opening hours.
The ticket machine takes cash, debit and credit cards. They have touchscreen controls.
The ticket machine is next to the booking office.
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Height Adjusted Ticket Office CounterYes
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Ramp For Train AccessYes
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Accessible TaxisNo
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Accessible Public TelephonesNo
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Accessible toiletsYes
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
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Step Free Access
Category A.
Step free access is available from the station car park and a footbridge with lifts connects both platforms.
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Ticket GatesYes
Ticket gates available during ticket office opening hours. There are wide aisle gates.
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Impaired Mobility Set DownYes
Outside the ticket office.
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Wheelchairs AvailableYes
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Northern App
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Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.