Trains from Stanlow & Thornton
to West Byfleet
Book your tickets
Station Message
Stanlow & Thornton station is closed until further notice due to urgent repairs to a bridge
Stanlow & Thornton facilities
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Ticket office
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Ticket OfficeNo
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Smartcard IssuedNo
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Smartcard ValidatorNo
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car ParkNo
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Seated AreaYes
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Waiting RoomNo
no shelter only
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Station BuffetNo
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ToiletsNo
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesYes
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Wi Fi
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Rail replacement locations
Pick Up / Drop Off at the roundabout on Pool Lane adjacent to the entrance to Oil Sites Road.
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CCTVNo
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Toilets
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Accessible toiletsNo
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Staffing and customer services
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Staffing Levelunstaffed
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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Customer Help PointsNo
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Ticket gatesNo
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Bicycle Facilities
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Spaces0
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ShelteredNo
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CctvNo
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TypeCompounds
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help AvailableNo
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Induction LoopYes
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Accessible Ticket MachinesNo
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Ramp For Train AccessYes
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Accessible Public Telephones
The highest operating part of the telephone is 1140 mm above floor level.
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Nearest stations with more facilitiesEllesmere Port
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Accessible toiletsNo
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Step Free Access
- Category C Station
- Please note there are no tactile pavings at this station
A gently rising footpath leads from the road to a flight of 48 steps with 2 rest landings and a handrail onto a footbridge. From the footbridge to the left, the first flight of 30 steps with rest landing and handrail lead to the Helsby platform, and the second flight of 30 steps with rest landing and handrail lead to the Ellesmere Port platform.
To find our more about travelling around this station, please see the 360 map click here
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Ticket GatesNo
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Impaired Mobility Set DownNo
No designated area is provided. Street set down only available.
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Station Message
The ticket office at West Byfleet will be closing at 1800 on Tuesday 24 and Saturday 28 December 2024.
West Byfleet facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionYes
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Ticket MachineYes
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Smartcard IssuedYes
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard ValidatorYes
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Smartcard Comments
West Byfleet ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
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Penalty FaresPenalty fares apply for SW
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Facilities
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Car ParkYes
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Seated AreaYes
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Waiting RoomNo
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Station BuffetYes
A coffee shop on the approach to the station.
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ToiletsYes
The toilets are located on Platform 1. The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
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Accessible toiletsYes
The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
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Baby ChangeNo
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TelephonesNo
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Wi Fi
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ShopsYes
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Rail replacement locations
Bus Stop A, Station Approach next to Enterprise House.
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CCTVYes
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Toilets
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AvailableYes
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Location
The toilets are located on Platform 1. The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
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Accessible toiletsYes
The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
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Wifi
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Annotation
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AvailableYes
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Staffing and customer services
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Staffing LevelPart time
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Lost propertyYes
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Contact Detailshttps://www.southwesternrailway.com/contact-and-help/lost-property
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Open
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at West Byfleet.
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Information Available From StaffYes - from help point
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Customer Help PointsYes
Help points are available on all platforms
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Ticket gatesNo
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Parking
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Car Park 1
Notes
Name: West Byfleet Main Car Park
Spaces: 290
Number Accessible Spaces: 2
Accessible Spaces Note:Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible Car Park Equipment: No
Cctv: YesCharges
Off-peak: £2.70
Per Hour: £1.00
Daily: £5.50
Weekly: £21.90
Monthly: £77.70
Three Monthly: £233.10
Annual: £777.00
Saturday: £2.70
Sunday: £2.70
Note:RingGo Code 2035.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £2.70.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £8.10.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Register for Complimentary Blue Badge Parking.
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Car Park 2
Notes
Name: West Byfleet Premium Car Park
Spaces: 40
Number Accessible Spaces: 2
Accessible Car Park Equipment: No
Cctv: NoCharges
Off-peak: £3.50
Daily: £7.00
Saturday: £3.50
Sunday: £3.50
Note:RingGo Code 77517.
Bank Holiday £3.50.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £10.50.
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Bicycle Facilities
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Spaces210
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ShelteredYes
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CctvYes
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Location
Platform 1 car park, platform 3 exit
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TypeStands
Racks
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Accessibility
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Helpline
0800 5282100
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help AvailableNo
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Induction LoopYes
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Accessible Ticket MachinesYes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
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Height Adjusted Ticket Office CounterYes
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Ramp For Train AccessYes
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Accessible TaxisNo
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Accessible toiletsYes
The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
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Step Free Access
Step-free category B1 station - This station has step-free access from the main entrance to Platform 1 (for trains towards London Waterloo) via a ramp at a gradient of approximately 1:12. From Platform 1 there is step-free access to Platforms 2 and 3 (for trains towards Woking) via lifts. There is a stepped entrance from the Station Approach entrance/ subway to Platforms 2 and 3, but there is an alternative step-free route via the street - approximately 140m.
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Ticket GatesNo
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Impaired Mobility Set DownNo
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Wheelchairs AvailableNo
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