Stoke-on-Trent to Custom House (Elizabeth line) Train Tickets & Timetables

Stoke-on-Trent to Custom House (Elizabeth line)by train on average takes 2 hrs 43 mins

Stoke-on-Trent to Custom House (Elizabeth line) one way only

Cheapest Advance Single from £33.70

* Cheapest Advanced Single available when booked 9 weeks in advance

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Route info - Did you know!

Trains depart every 31 minutes
First train leaves Stoke-on-Trent at 06:05
Last train leaves Stoke-on-Trent at 20:53

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Stoke-on-Trent to Custom House (Elizabeth line) train times

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Station Message

Stoke-on-Trent station repair work

Car Park 1 at Stoke-on-Trent station will be closed from Monday 4 November until the end of June 2025, due to major road works taking place. Please allow plenty of time before your train journey if you"Щre heading to the station by road. If you"Щre dropping off or picking up, Car Park 2 on Station Road is accessible and the station entrance remains open as normal. If you"Щre parking up for the day or longer, please head to Car Park 3 at the rear of the station.

Stoke-on-Trent facilities

Ticket office
- Ticket Office
  
  Yes
- Prepurchase Collection
  
  Yes
- Ticket Machine
  
  Yes
- Smartcard Issued
  
  No
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
  
  Yes
- Smartcard Comments
  
  Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
- Penalty Fares
  
  Penalty fares apply for VT
Facilities
- Car Park
  
  Yes
- First Class Lounge
  
  There is currently no First Class lounge at this station
- Seated Area
  
  Yes
- Waiting Room
  
  Yes
  
  Platforms 1 & 2
- Trolleys
  
  Yes
- Station Buffet
  
  Yes
- Toilets
  
  Yes
  
  The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
- Accessible toilets
  
  No
- Baby Change
  
  Yes
- Telephones
  
  No
- Wi Fi
  
  Yes
- Post Box
  
  Yes
- Atm Machine
  
  Yes
- Shops
  
  Yes
- Rail replacement locations
  
  Rail replacement coach services can be found at the front of the station.
- CCTV
  
  Yes
Toilets
- Available
  
  Yes
- Location
  
  The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
- Accessible toilets
  
  No
Wifi
- Available
  
  Yes
Staffing and customer services
- Staffing Level
  
  Full time
- Lost property
  
  Yes
- Contact Details
  
  https://www.nationalrail.co.uk/
- Available
  
  Yes
- Operator Name
  
  Avanti West Coast Lost Property
- Information Available From Staff
  
  Yes - from help point
  Yes - from information point
  Yes - from ticket office
- Passenger Information Systems
  
  Departure Screens
  Arrival Screens
  Announcements
- Customer Help Points
  
  Yes
- Ticket gates
  
  Yes
Parking
- Car Park 1
  
  Notes
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
  Different rates apply to non rail users, please speak to a member of staff.
  
  Operator Name: Avanti West Coast
  Name: Stoke on Trent Car Park 1 ( South End of Platform 1)
  Spaces: 157
  
  Number Accessible Spaces: 6
  Accessible Car Park Equipment: No
  Cctv: Yes
  Website
  https://www.nationalrail.co.uk/
  Opening Times
  Mon-Sun 24h
  Charges
  Daily: £12.50
  Monthly: £132.00
  Three Monthly: £374.00
  Annual: £1,200.00
  Saturday: £6.50
  Sunday: £6.50
  Note:
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
  Different rates apply to non rail users, please speak to a member of staff.
- Car Park 2
  
  Notes
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
  Different rates apply to non rail users, please speak to a member of staff.
  
  Operator Name: Avanti West Coast
  Name: Stoke on Trent Car Park 2 ( North End of Platform 1)
  Spaces: 24
  
  Number Accessible Spaces: 0
  Accessible Car Park Equipment: No
  Cctv: Yes
  Website
  https://www.nationalrail.co.uk/
  Opening Times
  Mon-Sun 24h
  Charges
  Daily: £12.50
  Monthly: £132.00
  Three Monthly: £374.00
  Annual: £1,200.00
  Saturday: £6.50
  Sunday: £6.50
  Note:
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
  Different rates apply to non rail users, please speak to a member of staff.
- Car Park 3
  
  Notes
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
  Different rates apply to non rail users, please speak to a member of staff.
  
  Operator Name: Avanti West Coast
  Name: Stoke on Trent Car Park 3 ( Adjacent to Platform 2/3)
  Spaces: 308
  
  Number Accessible Spaces: 15
  Accessible Car Park Equipment: Yes
  Cctv: Yes
  Website
  https://www.nationalrail.co.uk/
  Opening Times
  Mon-Sun 24h
  Charges
  Daily: £12.50
  Monthly: £132.00
  Three Monthly: £374.00
  Annual: £1,200.00
  Saturday: £6.50
  Sunday: £6.50
  Note:
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
  Different rates apply to non rail users, please speak to a member of staff.
Bicycle Facilities
- Spaces
  
  88
- Sheltered
  
  Yes
- Cctv
  
  Yes
- Location
  
  all platforms
- Annotation
  
  The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).
  63 spaces in platform 1 cycle hub
  14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)
  12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)
- Type
  
  Compounds
  Lockers
  Stands
Accessibility
- Helpline
  
  08000 158 123 (08000 158 124 Textphone)
  
  https://www.nationalrail.co.uk/
- Staff help available opening hours
  
  Mon-Fri 05:30 to 00:00
  Sat 05:30 to 23:30
  Sun 07:30 to 00:00
- Induction Loop
  
  Yes
- Accessible Ticket Machines
  
  No
- Height Adjusted Ticket Office Counter
  
  Yes
- Ramp For Train Access
  
  Yes
- Accessible Taxis
  
  By the North end of platform 1
- Accessible toilets
  
  No
- Step Free Access
  
  This station has step-free access to all platforms / the platform
- Ticket Gates
  
  Yes
- Impaired Mobility Set Down
  
  Yes
- Wheelchairs Available
  
  Yes
First Class lounge
- Details
  
  There is currently no First Class lounge at this station

Custom House (Elizabeth line) facilities

Ticket office
- Ticket Office
  
  No
- Prepurchase Collection
  
  Yes
- Ticket Machine
  
  Yes
- Oystercard Topup
  
  Yes
- Oyster Comments
  
  Oyster cards can only be purchased from ticket machines.
  Zone 3
- Smartcard Issued
  
  No
- Smartcard Validator
  
  No
- Smartcard Comments
  
  Traveling with Contactless is available
- Travelcard
  
  Zone 3
- Penalty Fares
  
  Penalty fares apply for XR
Facilities
- Car Park
  
  No
- Seated Area
  
  Yes
  
  Covered seating available on platform A & B
- Waiting Room
  
  No
- Station Buffet
  
  No
- Toilets
  
  Yes
  
  An accessible toilet is located in the ticket hall on the paid side of the ticket barrier. This toilet is operated without a radar key.
- Accessible toilets
  
  Yes
- Baby Change
  
  No
- Telephones
  
  No
- Wi Fi
  
  Yes
- CCTV
  
  Yes
Toilets
- Available
  
  Yes
- Location
  
  An accessible toilet is located in the ticket hall on the paid side of the ticket barrier. This toilet is operated without a radar key.
- Accessible toilets
  
  Yes
Wifi
- Available
  
  Yes
Staffing and customer services
- Staffing Level
  
  Full time
- Lost property
  
  Yes
- Contact Details
  
  https://www.nationalrail.co.uk/
- Operator Name
  
  TfL Lost property
- Information Available From Staff
  
  Yes - from help point
  Yes - from information point
- Information Services Open
  
  Station staffed from first train until last
- Passenger Information Systems
  
  Departure Screens
  Announcements
- Customer Help Points
  
  Yes
  
  Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
- Ticket gates
  
  Yes
Bicycle Facilities
- Spaces
  
  0
- Sheltered
  
  No
- Cctv
  
  No
- Location
  
  Located next to Bus Stop D on Victoria Dock Road / Custom House Station
- Annotation
  
  Note that these are Council-owned cycle stands, located outside the front of the station.
- Type
  
  Stands
Accessibility
- Helpline
  
  0343 222 1234
  
  https://www.nationalrail.co.uk/
- Staff Help Available
  
  Yes
- Induction Loop
  
  Yes
- Accessible Ticket Machines
  
  Yes
  
  An accessible ticket machine is located within the stations entrance.
- Ramp For Train Access
  
  Yes
- Accessible Taxis
  
  No
- Accessible toilets
  
  Yes
- Step Free Access
  - Accessibility Category A. This station has step-free access to all platforms
  - Staff ramp assistance is always available if required.
  - Accessible seating is available on platforms A and B.
  - Wheelchairs available from first to last train.
- Ticket Gates
  
  Yes
  
  Ticket gates are staffed from first to last train.
- Impaired Mobility Set Down
  
  No
- Wheelchairs Available
  
  Yes

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Trains from Stoke-on-Trentto Custom House (Elizabeth line)From £33.70

Stoke-on-Trent to Custom House (Elizabeth line)by train on average takes 2 hrs 43 mins

Stoke-on-Trent to Custom House (Elizabeth line) one way only

Quick Links

Route info - Did you know!

Book your tickets

Stoke-on-Trent to Custom House (Elizabeth line) train times

Station Message

Stoke-on-Trent facilities

Notes

Website

Opening Times

Charges

Notes

Website

Opening Times

Charges

Notes

Website

Opening Times

Charges

Custom House (Elizabeth line) facilities

Northern App

Northern App

Trains from Stoke-on-Trent
to Custom House (Elizabeth line)
From £33.70