Trains from Thatto Heath
to Hayes & Harlington
Book your tickets
Thatto Heath facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
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Smartcard IssuedYes
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Smartcard TopupYes
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Smartcard ValidatorNo
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car ParkYes
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Seated AreaYes
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Waiting RoomNo
no shelters only
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Station BuffetNo
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ToiletsNo
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Accessible toiletsNo
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Baby ChangeNo
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TelephonesYes
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Wi Fi
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Rail replacement locations
Pick Up / Drop Off at bus stops on Thatto Heath Road - near the Police Station for Liverpool and outside the Railway Station for St Helens.
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CCTVYes
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Toilets
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Accessible toiletsNo
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Staffing and customer services
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Staffing LevelFull time
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available from Help Point 24/7.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsYes
Platforms 1&2
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Ticket gatesNo
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/ -
Operator NameNorthern
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NameStation Car Park
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Spaces10
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ChargesFree
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Number Accessible Spaces0
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Accessible Car Park EquipmentYes
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CctvNo
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Bicycle Facilities
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Spaces0
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ShelteredNo
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CctvNo
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Location
Platform 2
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help AvailableYes
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Induction LoopYes
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Accessible Ticket MachinesYes
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Height Adjusted Ticket Office CounterNo
Ticket office staff make every effort to provide the assistance that disabled passengers require.
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Ramp For Train AccessYes
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Accessible TaxisNo
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Nearest stations with more facilitiesSt Helens Central
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Accessible toiletsNo
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Step Free Access
- Category B Station
- Access to both platforms via road footbridge. Wigan bound platform accessed via long slope. Liverpool bound platform accessed via a graded slope with rest landings.
To find our more about travelling around this station, please see the 360 map click here
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Ticket GatesNo
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Impaired Mobility Set DownNo
No designated area is provided. Street set down only available.
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Wheelchairs AvailableNo
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Station Message
The staircase to the station car park is current closed for essential maintenance. An alternative walking route is available, speak to a member of staff at the station for more information.
Hayes & Harlington facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
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Oystercard TopupYes
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Oyster Comments
Oyster cards can only be purchased from ticket machines.
Zone 5
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Smartcard IssuedNo
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Smartcard ValidatorNo
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Smartcard Comments
Travelling with Contactless is available
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TravelcardZone 5
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Penalty FaresPenalty fares apply for GW
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Facilities
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Car ParkYes
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Seated AreaYes
Platform 3- A waiting room is available, Multiple uncovered seats available on across platform.
Platform 4- Waiting Shelters located on across platform, Multiple uncovered seats available on across platform.
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Waiting RoomYes
- An accessible, heated waiting room with automatic door opening is located on Platform 3.
- The waiting room is open from first to last train.
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Station BuffetNo
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ToiletsYes
- Toilets are located on platform 4&5
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Accessible toiletsYes
An accessible toilet is located on platform 4&5. This toilet is operated with a radar key.
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Baby ChangeNo
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TelephonesNo
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Wi Fi
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Rail replacement locationshttps://assets.nationalrail.co.uk/e8xgegruud3g/5wp5cyeUfgqvxjIRiQZQbk/7c650bed73c0594c2c1bcb10efbe003a/MTR220613d_Bus_Routes_for_Rail_Strike__Hayes_.pdf
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CCTVYes
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Toilets
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AvailableYes
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Location
- Toilets are located on platform 4&5
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Accessible toiletsYes
An accessible toilet is located on platform 4&5. This toilet is operated with a radar key.
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Staffing and customer services
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Staffing LevelFull time
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Lost propertyYes
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Contact Detailshttps://tfl.gov.uk/help-and-contact/lost-property
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AvailableYes
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Operator Name
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Information Available From StaffYes - from help point
Yes - from ticket office -
Information Services Open
Staff assistance is available from first train until last.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsYes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
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Ticket gatesYes
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Parking
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Contact Details
Email Address: [email protected]
Url: https://www.sabaparking.co.uk/car-park/hayes-and-harlington-station-car-park-tfl03301235247 -
Operator NameSaba Parking Services UK Ltd
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Spaces121
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Number Accessible Spaces0
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Accessible Car Park EquipmentNo
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CctvNo
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Bicycle Facilities
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Spaces0
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ShelteredNo
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CctvNo
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Accessibility
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Helpline
0343 222 1234
https://www.nationalrail.co.uk/ -
Staff Help AvailableYes
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Induction LoopYes
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Accessible Ticket MachinesYes
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Height Adjusted Ticket Office CounterYes
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Ramp For Train AccessYes
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Accessible TaxisNo
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Accessible toiletsYes
An accessible toilet is located on platform 4&5. This toilet is operated with a radar key.
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Step Free Access
- Accessibility Category A. This station has step free access to all platforms
- Staff ramp assistance is always available.
- Accessible seating is available on platforms 3,4 and 5.
- Wheelchairs available from first to last train.
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Ticket GatesYes
Hayes and Harlington has a Secure Station accreditation
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Impaired Mobility Set DownNo
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Wheelchairs AvailableYes
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Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.