Trains from York Train Station
to Buckenham
From £60.90

03457 225 225 or 18001 03457 225 225 (Text relay service)

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

0800 028 28 78

Details of nearest taxis are shown on station information poster

There is a very limited rail service to this very rural station. There is step free access to both platforms, however Platform 2 (for trains towards Norwich) is accessed either via a very long road route, or across a barrow crossing. The surrounding roads and footways are like farm tracks so it is not advisable to use this station if you use a wheelchair or a mobility scooter.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform.