Have your say on Northern’s station modernisation - Cramlington

21 May 2017

Northern wants to hear your view on proposals to improve its stations.

The train operator has today launched a survey to find out what customers think of new facilities being trialled at a select number of stations across the north of England.

The facilities on show at Cramlington, are on trial as part of Northern’s wider Better Stations programme, which aims to improve stations throughout the network.

Mike Paterson, Regional Director at Northern said: “Our Better Stations trial gives our customers a great chance to get out, be among the first to try the new facilities, and then tell us what they think.

“We have installed a variety of facilities, including waiting shelters, seating, customer information screens and customer technology panels, at the four test stations now we want to know what our customers think.

“These are, however, not the final versions, as we want to get feedback from those who will be using them on a regular basis before we decide which versions will be rolled out to the rest of our stations.

“We have a number of options in terms of the improvements we can make to our stations and we want to ensure we give our customers a voice and take their insight into account when we make final decisions.

“So the message is clear, please get out to Cramlington and let us know what you think. Whether it’s good or bad we want to know!”

When complete the Better Stations programme will see a combination of new or refurbished shelters and waiting rooms, refurbished toilets, new seating, new ticket vending machines, improved security, information, and lighting and accessibility improvements installed at many stations managed by Northern.

Mike added: “Better Stations is a key part of our wider commitment to modernising the Northern network. We have already started to roll out our refurbished trains and the remainder of the fleet will go through this process during the next 18 months. We are also committed to bringing 98 new, purpose built, trains to our network by 2020, as well as removing all Pacers within the same timescale.”

To have your say on the new facilities in place at Cramlington please visit our online survey here.