Ms Bremner has made a number of valid complaints about our services and we have apologised to her for the inconvenience this has caused.
We’ve spent a considerable amount of time looking into those complaints to see how we can improve. We are sorry for the way our email came across. We were simply saying that we are looking closely into the complaints we have received.
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Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.