Disruption to travel

Check before you travel in the North East 

Important information

Customers travelling in the North East of the network, between 19-22 December,  should check before they travel due to a shortage of staff affecting train services. 

If you do travel please check your journey as close to travel time as possible, and don't rely on last services of the day, as journeys may be cancelled at short notice or not run as planned. 

National Rail Journey Planner Check Live Trains  Journey Check Check Timetables 

Ticket acceptance

If your Northern train has been cancelled you can travel on other Northern trains before or after your original time (on the same route, valid all day. 

If your Northern train is cancelled you can use your ticket on Transpennine Express, or LNER trains up to 2 hours before or 2 hours after at no extra cost.  

Refunds and Delay Repay 

If your train is cancelled, you can claim a full refund, (provided your ticket was purchased through Northern). More details can be found on the refunds page.

If your train is delayed you can claim a refund depending on the length of delay using the Delay Repay portal. 

Refunds  Delay Repay