Check before you travel

We advise customers to check their journey before travelling in the North West - Sunday 29 September 

Short notice cancellations are expected in the North West on Sunday 29 September 2024 – please check before travelling.

We encourage everyone to plan ahead and check journeys before travelling, particularly last trains of the day which may be earlier than usual and may be cancelled at short notice.

If you do travel, please leave yourself plenty of time to do so and don't rely on last services. 

Trains currently showing may not run, our control teams are working to update the train plan but you should check closer to the time of travel.

National Rail Journey Planner Check Live Trains  Check Timetables 

Refunds and Delay Repay 

If your train is cancelled, you can claim a full refund, (provided your ticket was purchased through Northern). More details can be found on the refunds page.

If your train is delayed you can claim a refund depending on the length of delay using the Delay Repay portal. 

Refunds  Delay Repay 

Ticket Acceptance

Mutual ticket acceptance is currently in place for routes in the North West, affected by Sunday cancellations.

Ticket acceptance means that you can use your ticket on the next service, even if it’s with another train operator listed below, if;

• Your Northern train has been cancelled,
• and no other Northern train departs on your route within an hour of the scheduled time.

This agreement is currently only valid for Sunday travel in the North West, beginning 22 September 2024, and will be reviewed.

If you have a Northern ticket and your train is cancelled, you can use your ticket on a later Northern service that day (as long as the route is the same).

Please remember to check if an alternative Northern service departs within an hour of any cancelled services, before attempting to use other operators.

The routes and operators include;

Transpennine Trains:

• Liverpool – Manchester
• Liverpool – Preston
• Manchester – Stalybridge
• Manchester – Stockport – Sheffield
• Oxenholme – Preston – Manchester – Manchester Airport

TFW: 

• Manchester – Chester, Manchester – Crewe

Recently, our performance and reliability have not been up to scratch and for that we are sorry. We are working hard to improve service reliability.