Check before you travel

We advise customers to check their journey before travelling particularly in the North West 

Recently, we have seen higher levels of cancellations in the North West and for that we are sorry. The underlying reason is train crew availability, in particular on Sundays which is contractually outside of the working week.

We encourage everyone to plan ahead and check journeys before travelling for the latest information and train times  

National Rail Journey Planner Check Live Trains  

Refunds and Delay Repay 

If your train is cancelled, you can claim a full refund, (provided your ticket was purchased through Northern). More details can be found on the refunds page.

If your train is delayed you can claim a refund depending on the length of delay using the Delay Repay portal. 

Refunds  Delay Repay 

National Rail Journey Planner Check Live Trains  

Amended Timetable - From 22 December 2024

Sundays in the West

From Sunday, 22nd December, Northern plans to introduce an amended timetable in the North West due to conductor availability. This timetable is designed to provide more certainty about the services that will run and reduce short-notice cancellations.

Sundays in the East & North East

A proposed short-term timetable is planned for Sunday, 22nd December, and Sunday, 29th December (ONLY), due to train crew availability and engineering works. This timetable aims to give passengers more certainty about services and minimise last-minute cancellations.

If you plan to travel, please check as close to your journey time as possible, as some previously planned services may not run or may operate at different times.

Journey planners will be updated shortly  at www.nationalrail.co.uk please check back for more details.

More details about engineering works and disruption over Christmas can be found on our Christmas engineering hub, click the link below. 

View Christmas rail disruption