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Customer Information -
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Our series of how to videos have been designed to support you in booking assisted travel, get travel updates, choosing the right ticket, finding out about disruption, claiming delay repay and how to talk to us. 

Let us show you how to...

Extra information

Head to our Assisted Travel page to book Passenger Assist. Here you will also find frequently asked questions. 

Book Passenger Assist

Claim Delay Repay

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Train ticket types

Learn more about our different train ticket types.

View train ticket types

Service updates

Check train for any disruptions.

View service updates
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How can we help?

Need to talk to us? View our self-service webpage.

Check out our self-service options

Download the Northern App

Buy tickets for all UK trains and check times - with no booking fees!

Download the Northern app for Apple and Android devices here:

Download the Northern Trains app in the App StoreDownload the Northern Trains app on Google Play

 

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.