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      Check train times and for any disruptions
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      Routes

      • Line updates (1)

        • Last Updated 14/04/2025 08:20

          Due to urgent repairs to a bridge at South Bank:
          How does it affect your service:
          Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 31/12.
          Our advice to our customers:
          Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
          Effect on service:
          Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
          Road Transport details.
          To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
          Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
          Journey times will be extended by 10 minutes whilst travelling by road transport.
          Please see station information posters for the bus pick up points.
          Other places to get more information:
          For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
          For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
          To re-plan your journey please visit nationalrail.co.uk
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

        Other train service updates (2)

        • Last Updated 18/04/2025 05:18

          12:27 Bishop Auckland to Saltburn due 13:51 will be started from Darlington. It will no longer call at Bishop Auckland, Shildon, Newton Aycliffe, Heighington and North Road. This is due to a member of train crew being unavailable.

          Further Info

          We apologise for the cancellation of this service today. If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart. If you require any connecting services, please check information screens, visit https://www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

        • Last Updated 18/04/2025 05:18

          10:59 Saltburn to Bishop Auckland due 12:19 will be terminated at Darlington. It will no longer call at North Road, Heighington, Newton Aycliffe, Shildon and Bishop Auckland. This is due to a member of train crew being unavailable.

          Further Info

          We apologise for the cancellation of this service today. If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart. If you require any connecting services, please check information screens, visit https://www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

      • Line updates (1)

        • Last Updated 18/04/2025 11:32

          Due to a broken down train between Crewe and Wilmslow trains have to run at reduced speed on some lines.
          How does it affect your service:
          Train services running through these stations may be cancelled or delayed. Disruption is expected until 12:15 18/04.
          Our advice to our customers:
          Services between Crewe and Wilmslow are currently being disrupted due to a broken down train.
          Efforts are being made to move this train with further updates to follow.

          Effect on service:
          Train services are able to run between Crewe and Wilmslow in both directions however are subject to delays and cancellations due to this issue. .

          1st services affected:
          The 10:46 Crewe to Manchester Piccadilly service has been terminated at Holmes Chapel
          The 10:36 Manchester Piccadilly to Crewe service has been terminated at Alderley Edge
          Other places to get more information:
          For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
          For live real time journey updates on board your train please visit journeycheck.com/northern or message us on X (formerly Twitter) @northernassist
          To re-plan your journey please visit nationalrail.co.ukIf you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

        Train cancellations (1)

        • Last Updated 18/04/2025 11:17

          11:46 Crewe to Manchester Piccadilly due 12:40 will be cancelled. This is due to a broken down train.

          Further Info

          We apologise for the cancellation of this service today.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
          If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

        Other train service updates (1)

        • Last Updated 18/04/2025 11:13

          10:46 Crewe to Manchester Piccadilly due 11:40 was terminated at Holmes Chapel. It will no longer call at Goostrey, Chelford, Alderley Edge, Wilmslow, Handforth, Cheadle Hulme, Stockport, Heaton Chapel, Levenshulme and Manchester Piccadilly. This is due to a fault on this train.

          Further Info

          We apologise for the cancellation of this service today.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
          If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

        Engineering works (1)

        • Last Updated 11/04/2025 19:33

          Planned engineering work will take place between Manchester Piccadilly and Crewe from 00:55, Saturday 19 April 2025 to 04:50, Tuesday 22 April 2025.
          Fewer trains are able to run on all lines.
          All services will be revised.
          Manchester Piccadilly Crewe via Manchester Airport (in both directions): Trains will run to a reduced timetable, and will call additionally at Chelford and Goostrey.
          Manchester Piccadilly Crewe via Stockport (and vv): Trains will not run.
          Manchester Piccadilly Alderley Edge/Wilmslow (and vv): Trains will not run.
          Customers should use local bus services between Manchester Piccadilly and Stockport (and vv).
          Customer Advice:
          Please allow extra time for your journey.
          Please check station information posters or online for the location of the bus pick up points.
          For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

      • Line updates (1)

        • Last Updated 18/04/2025 11:15

          Following trespassers on the railway between Blackburn and Clitheroe all lines have now reopened.
          How does it affect your service:
          Train services running through these stations may be cancelled or delayed. Disruption is expected until 12:00 18/04.
          Our advice to our customers:
          Services between Clitheroe and Blackburn are currently being disrupted in both directions due to trespassers on the railway earlier.

          Effect on service:
          Train services are now able to run between Blackburn and Clitheroe in both directions however services may be subject to short notice delays and cancellations due to this earlier issue.
          The first service from Blackburn towards Clitheroe able to call at all stations will be the 09:21 Rochdale to Clitheroe service.
          The first service from Clitheroe towards Blackburn able to call at all stations will be the 11:22 Clitheroe to Rochdale service.
          Other places to get more information:
          For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
          For live real time journey updates on board your train please visit journeycheck.com/northern or message us on X (formerly Twitter) @northernassist
          To re-plan your journey please visit nationalrail.co.ukIf you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

          Further Info

          An update will follow within the next 1 hour.

        Other train service updates (2)

        • Last Updated 18/04/2025 11:04

          12:22 Rochdale to Clitheroe due 14:01 will be started from Manchester Victoria. It will no longer call at Rochdale, Castleton, Mills Hill and Moston. This is due to trespassers on the railway.

          Further Info

          We apologise for the cancellation of this service today.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
          If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

        • Last Updated 18/04/2025 11:04

          10:22 Clitheroe to Rochdale due 12:00 was started from Blackburn and will be terminated at Manchester Victoria. It will no longer call at Clitheroe, Whalley, Langho, Ramsgreave & Wilpshire, Darwen, Entwistle, Bromley Cross, Hall I' Th' Wood, Bolton, Salford Crescent, Moston, Mills Hill, Castleton and Rochdale. This is due to trespassers on the railway.

          Further Info

          We apologise for the cancellation of this service today.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
          If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

      • Line updates (1)

        • Last Updated 18/04/2025 10:46

          Following the emergency services dealing with an incident between Newcastle and Sunderland all lines have now reopened.
          How does it affect your service:
          Train services running through these stations may be cancelled or delayed. Disruption is expected until 12:00 18/04.
          Our advice to our customers:
          Services between Newcastle and Middlesbrough are being disrupted due to the emergency services dealing with an incident earlier today.
          Emergency services have been on site and the incident has been dealt with.
          Effect on service:
          Train services are now able to run between Newcastle and Sunderland in both directions.
          Services between Newcastle and Middlesbrough will be subject to delays and cancellations while the train service returns to normal.
          First services to run:
          09:56 Hexham to Nunthorpe
          10:32 Middlesbrough to Hexham
          We apologise for the delay to these services and the additional time this may add to your journey today.
          Other places to get more information:
          For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
          For live real time journey updates on board your train please visit journeycheck.com/northern, message us on X.com @northernassist (between 06:00 and 22:00), or search for #NorthernUpdates
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
          If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

          Further Info

          An update will follow within the next 1 hour.

      • Line updates (1)

        • Last Updated 18/04/2025 10:46

          Following the emergency services dealing with an incident between Newcastle and Sunderland all lines have now reopened.
          How does it affect your service:
          Train services running through these stations may be cancelled or delayed. Disruption is expected until 12:00 18/04.
          Our advice to our customers:
          Services between Newcastle and Middlesbrough are being disrupted due to the emergency services dealing with an incident earlier today.
          Emergency services have been on site and the incident has been dealt with.
          Effect on service:
          Train services are now able to run between Newcastle and Sunderland in both directions.
          Services between Newcastle and Middlesbrough will be subject to delays and cancellations while the train service returns to normal.
          First services to run:
          09:56 Hexham to Nunthorpe
          10:32 Middlesbrough to Hexham
          We apologise for the delay to these services and the additional time this may add to your journey today.
          Other places to get more information:
          For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
          For live real time journey updates on board your train please visit journeycheck.com/northern, message us on X.com @northernassist (between 06:00 and 22:00), or search for #NorthernUpdates
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
          If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

          Further Info

          An update will follow within the next 1 hour.

        Other train service updates (2)

        • Last Updated 18/04/2025 09:38

          09:17 Nunthorpe to Hexham due 11:40 will no longer call at Stockton, Billingham, Seaton Carew, Hartlepool, Horden, Seaham, Sunderland and Heworth. It is being delayed at Middlesbrough and is now expected to be 10 minutes late. This is due to the emergency services dealing with an incident.

          Further Info

          Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart. If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

        • Last Updated 18/04/2025 09:41

          10:55 Hexham to Battersby due 13:30 will be terminated at Newcastle. It will no longer call at Heworth, Sunderland, Seaham, Horden, Hartlepool, Seaton Carew, Billingham, Stockton, Thornaby, Middlesbrough, James Cook, Marton, Gypsy Lane, Nunthorpe, Great Ayton and Battersby. This is due to the emergency services dealing with an incident.

          Further Info

          Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart. If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

      • Line updates (1)

        • Last Updated 18/04/2025 11:32

          Due to a broken down train between Crewe and Wilmslow trains have to run at reduced speed on some lines.
          How does it affect your service:
          Train services running through these stations may be cancelled or delayed. Disruption is expected until 12:15 18/04.
          Our advice to our customers:
          Services between Crewe and Wilmslow are currently being disrupted due to a broken down train.
          Efforts are being made to move this train with further updates to follow.

          Effect on service:
          Train services are able to run between Crewe and Wilmslow in both directions however are subject to delays and cancellations due to this issue. .

          1st services affected:
          The 10:46 Crewe to Manchester Piccadilly service has been terminated at Holmes Chapel
          The 10:36 Manchester Piccadilly to Crewe service has been terminated at Alderley Edge
          Other places to get more information:
          For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
          For live real time journey updates on board your train please visit journeycheck.com/northern or message us on X (formerly Twitter) @northernassist
          To re-plan your journey please visit nationalrail.co.ukIf you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

        Other train service updates (2)

        • Last Updated 18/04/2025 11:17

          10:36 Manchester Piccadilly to Crewe due 11:39 will be terminated at Alderley Edge. It will no longer call at Holmes Chapel, Sandbach and Crewe. This is due to a broken down train.

          Further Info

          We apologise for the cancellation of this service today.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
          If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

        • Last Updated 18/04/2025 11:21

          11:16 Crewe to Manchester Piccadilly due 12:28 has been delayed at Crewe and is now 5 minutes late. This is due to a broken down train.

          Further Info

          We apologise for the delay to your train service today.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
          You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.

        Engineering works (1)

        • Last Updated 11/04/2025 19:33

          Planned engineering work will take place between Manchester Piccadilly and Crewe from 00:55, Saturday 19 April 2025 to 04:50, Tuesday 22 April 2025.
          Fewer trains are able to run on all lines.
          All services will be revised.
          Manchester Piccadilly Crewe via Manchester Airport (in both directions): Trains will run to a reduced timetable, and will call additionally at Chelford and Goostrey.
          Manchester Piccadilly Crewe via Stockport (and vv): Trains will not run.
          Manchester Piccadilly Alderley Edge/Wilmslow (and vv): Trains will not run.
          Customers should use local bus services between Manchester Piccadilly and Stockport (and vv).
          Customer Advice:
          Please allow extra time for your journey.
          Please check station information posters or online for the location of the bus pick up points.
          For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

      • Formation alerts (5)

        • Last Updated 18/04/2025 06:18

          Facilities on the 14:54 Manchester Victoria to Leeds due 16:18. Will be formed of 4 coaches instead of 3.

        • Last Updated 18/04/2025 06:18

          Facilities on the 16:43 Leeds to Chester due 19:09. Will be formed of 4 coaches instead of 3.

        • Last Updated 18/04/2025 06:18

          Facilities on the 19:26 Chester to Leeds due 21:42. Will be formed of 4 coaches instead of 3.

        • Last Updated 18/04/2025 06:18

          Facilities on the 10:27 Chester to Leeds due 12:42. Will be formed of 4 coaches instead of 3.

        • Last Updated 18/04/2025 06:18

          Facilities on the 13:12 Leeds to Manchester Victoria due 14:29. Will be formed of 4 coaches instead of 3.

        Other train service updates (1)

        • Last Updated 18/04/2025 10:48

          09:28 Chester to Leeds due 11:43 has been delayed at Rochdale and is now 14 minutes late. This is due to passengers causing a disturbance on a train.

          Further Info

          We apologise for the delay to your train service today.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
          You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.

        Engineering works (1)

        • Last Updated 11/04/2025 06:27

          Planned engineering work will take place between Leeds and Manchester Victoria via Dewsbury from 00:30, Saturday 19 April 2025 to 04:30, Tuesday 22 April 2025.
          Some lines will be blocked.
          All services will be diverted via Bradford Interchange and replaced by buses between Halifax and Dewsbury.
          Leeds Manchester Victoria (and beyond) via Dewsbury: Trains will be diverted via Bradford Interchange and Halifax, and will not call at Cottingley, Morley, Batley, Dewsbury, Mirfield and Brighouse.
          Manchester Victoria (and beyond) Leeds via Dewsbury: Trains will be diverted via Halifax and Bradford Interchange, and will not call at Brighouse, Mirfield, Dewsbury, Batley, Morley and Cottingley.
          Leeds Bradford Interchange via Dewsbury (in both directions): Trains will not run.
          Buses will be provided between Halifax and Dewsbury (in both directions).
          Alternate Train services are available between Dewsbury and Leeds (and vv).
          Customer Advice:
          Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
          Please check station information posters or online for the location of the bus pick up points.
          For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

      • Other train service updates (2)

        • Last Updated 18/04/2025 11:19

          10:22 Liverpool Lime Street to Manchester Oxford Road due 11:33 has been delayed at Birchwood and is now 5 minutes late. This is due to a fault on a train in front of this one.

          Further Info

          We apologise for the delay to your train service today.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
          You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.

        • Last Updated 18/04/2025 11:18

          10:46 Manchester Oxford Road to Liverpool Lime Street due 11:55 will no longer call at Warrington West, Hough Green, Liverpool South Pkway, West Allerton, Mossley Hill and Edge Hill. It has been delayed between Manchester Oxford Road and Urmston and is now 24 minutes late. This is due to a fault on a train in front of this one.

          Further Info

          We apologise for the delay to your train service today.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
          You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.

      • Formation alerts (7)

        • Last Updated 18/04/2025 06:26

          Facilities on the 20:22 Blackpool North to Manchester Airport due 22:01. Will be formed of 3 coaches instead of 6.

        • Last Updated 18/04/2025 06:26

          Facilities on the 18:17 Manchester Airport to Blackpool North due 19:54. Will be formed of 3 coaches instead of 6.

        • Last Updated 18/04/2025 06:26

          Facilities on the 16:22 Blackpool North to Manchester Airport due 18:00. Will be formed of 3 coaches instead of 6.

        • Last Updated 18/04/2025 06:26

          Facilities on the 10:17 Manchester Airport to Blackpool North due 11:50. Will be formed of 3 coaches instead of 6.

        • Last Updated 18/04/2025 06:26

          Facilities on the 14:17 Manchester Airport to Blackpool North due 15:50. Will be formed of 3 coaches instead of 6.

        • Last Updated 18/04/2025 06:26

          Facilities on the 22:17 Manchester Airport to Blackpool North due 23:53. Will be formed of 3 coaches instead of 6.

        • Last Updated 18/04/2025 06:26

          Facilities on the 12:25 Blackpool North to Manchester Airport due 14:00. Will be formed of 3 coaches instead of 6.

      • Formation alerts (3)

        • Last Updated 18/04/2025 06:13

          Facilities on the 14:05 Southport to Manchester Oxford Road due 15:15. Will be formed of 2 coaches instead of 4.

        • Last Updated 18/04/2025 06:12

          Facilities on the 11:27 Manchester Oxford Road to Southport due 12:41. Will be formed of 2 coaches instead of 4.

        • Last Updated 18/04/2025 06:13

          Facilities on the 15:27 Manchester Oxford Road to Southport due 16:41. Will be formed of 2 coaches instead of 4.

      • Other train service updates (2)

        • Last Updated 18/04/2025 10:44

          11:19 Blackburn to Headbolt Lane due 13:40 will be starting late from Blackburn and is expected to be 12 minutes late. This is due to passengers causing a disturbance on a train.

          Further Info

          We apologise for the delay to your train service today.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
          You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.

        • Last Updated 18/04/2025 10:44

          08:53 Headbolt Lane to Blackburn due 11:10 has been delayed at Smithy Bridge and is now 21 minutes late. This is due to passengers causing a disturbance on a train.

          Further Info

          We apologise for the delay to your train service today.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
          You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.

        Engineering works (1)

        • Last Updated 11/04/2025 06:27

          Planned engineering work will take place between Leeds and Manchester Victoria via Dewsbury from 00:30, Saturday 19 April 2025 to 04:30, Tuesday 22 April 2025.
          Some lines will be blocked.
          All services will be diverted via Bradford Interchange and replaced by buses between Halifax and Dewsbury.
          Leeds Manchester Victoria (and beyond) via Dewsbury: Trains will be diverted via Bradford Interchange and Halifax, and will not call at Cottingley, Morley, Batley, Dewsbury, Mirfield and Brighouse.
          Manchester Victoria (and beyond) Leeds via Dewsbury: Trains will be diverted via Halifax and Bradford Interchange, and will not call at Brighouse, Mirfield, Dewsbury, Batley, Morley and Cottingley.
          Leeds Bradford Interchange via Dewsbury (in both directions): Trains will not run.
          Buses will be provided between Halifax and Dewsbury (in both directions).
          Alternate Train services are available between Dewsbury and Leeds (and vv).
          Customer Advice:
          Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
          Please check station information posters or online for the location of the bus pick up points.
          For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

      • Formation alerts (2)

        • Last Updated 18/04/2025 06:12

          Facilities on the 20:51 Stalybridge to Wigan North Western due 21:51. Will be formed of 2 coaches instead of 4.

        • Last Updated 18/04/2025 06:13

          Facilities on the 19:52 Stalybridge to Wigan North Western due 20:51. Will be formed of 2 coaches instead of 4.

        Engineering works (1)

        • Last Updated 11/04/2025 06:27

          Planned engineering work will take place between Leeds and Manchester Victoria via Dewsbury from 00:30, Saturday 19 April 2025 to 04:30, Tuesday 22 April 2025.
          Some lines will be blocked.
          All services will be diverted via Bradford Interchange and replaced by buses between Halifax and Dewsbury.
          Leeds Manchester Victoria (and beyond) via Dewsbury: Trains will be diverted via Bradford Interchange and Halifax, and will not call at Cottingley, Morley, Batley, Dewsbury, Mirfield and Brighouse.
          Manchester Victoria (and beyond) Leeds via Dewsbury: Trains will be diverted via Halifax and Bradford Interchange, and will not call at Brighouse, Mirfield, Dewsbury, Batley, Morley and Cottingley.
          Leeds Bradford Interchange via Dewsbury (in both directions): Trains will not run.
          Buses will be provided between Halifax and Dewsbury (in both directions).
          Alternate Train services are available between Dewsbury and Leeds (and vv).
          Customer Advice:
          Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
          Please check station information posters or online for the location of the bus pick up points.
          For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

      • Formation alerts (4)

        • Last Updated 18/04/2025 08:59

          Facilities on the 16:29 Manchester Airport to Barrow-In-Furness due 18:52. Will be formed of 3 coaches instead of 6.

        • Last Updated 18/04/2025 08:59

          Facilities on the 09:29 Manchester Airport to Barrow-In-Furness due 11:54. Will be formed of 3 coaches instead of 6.

        • Last Updated 18/04/2025 08:59

          Facilities on the 19:45 Barrow-In-Furness to Manchester Victoria due 21:52. Will be formed of 3 coaches instead of 6.

        • Last Updated 18/04/2025 08:59

          Facilities on the 13:52 Barrow-In-Furness to Manchester Airport due 16:15. Will be formed of 3 coaches instead of 6.

      • Formation alerts (1)

        • Last Updated 18/04/2025 06:18

          Facilities on the 16:43 Leeds to Chester due 19:09. Will be formed of 4 coaches instead of 3.

      • Formation alerts (4)

        • Last Updated 18/04/2025 09:48

          Facilities on the 14:26 Leeds to Skipton due 15:09. Will be formed of 4 coaches instead of 3.

        • Last Updated 18/04/2025 09:48

          Facilities on the 11:47 Skipton to Leeds due 12:29. Will be formed of 4 coaches instead of 3.

        • Last Updated 18/04/2025 09:48

          Facilities on the 10:56 Leeds to Skipton due 11:39. Will be formed of 4 coaches instead of 3.

        • Last Updated 18/04/2025 09:48

          Facilities on the 15:17 Skipton to Leeds due 15:59. Will be formed of 4 coaches instead of 3.

      • Other train service updates (1)

        • Last Updated 18/04/2025 10:38

          10:29 Leeds to York due 11:44 has been delayed at Leeds and is now 8 minutes late. This is due to more trains than usual needing repairs at the same time.

          Further Info

          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
          You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.

      • Formation alerts (2)

        • Last Updated 18/04/2025 09:48

          Facilities on the 18:21 Ilkley to Bradford Forster Square due 18:53. Will be formed of 4 coaches instead of 3.

        • Last Updated 18/04/2025 09:48

          Facilities on the 23:16 Bradford Forster Square to Ilkley due 23:47. Will be formed of 4 coaches instead of 3.

      • Formation alerts (5)

        • Last Updated 18/04/2025 09:48

          Facilities on the 16:33 Leeds to Ilkley due 17:01. Will be formed of 4 coaches instead of 3.

        • Last Updated 18/04/2025 09:48

          Facilities on the 17:46 Leeds to Ilkley due 18:16. Will be formed of 4 coaches instead of 3.

        • Last Updated 18/04/2025 09:48

          Facilities on the 13:40 Ilkley to Leeds due 14:09. Will be formed of 4 coaches instead of 3.

        • Last Updated 18/04/2025 09:48

          Facilities on the 13:03 Leeds to Ilkley due 13:30. Will be formed of 4 coaches instead of 3.

        • Last Updated 18/04/2025 09:48

          Facilities on the 17:12 Ilkley to Leeds due 17:41. Will be formed of 4 coaches instead of 3.

      • Formation alerts (4)

        • Last Updated 18/04/2025 09:48

          Facilities on the 22:34 Skipton to Bradford Forster Square due 23:12. Will be formed of 4 coaches instead of 3.

        • Last Updated 18/04/2025 09:48

          Facilities on the 19:11 Bradford Forster Square to Skipton due 19:52. Will be formed of 4 coaches instead of 3.

        • Last Updated 18/04/2025 09:48

          Facilities on the 21:20 Bradford Forster Square to Skipton due 21:59. Will be formed of 4 coaches instead of 3.

        • Last Updated 18/04/2025 09:48

          Facilities on the 20:04 Skipton to Bradford Forster Square due 20:42. Will be formed of 4 coaches instead of 3.

      • Train cancellations (3)

        • Last Updated 18/04/2025 07:29

          12:50 Hull to Doncaster due 13:53 will be cancelled. This is due to a member of train crew being unavailable.

          Further Info

          We apologise for the cancellation of this service today.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
          If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

        • Last Updated 18/04/2025 07:29

          14:05 Doncaster to Hull due 15:12 will be cancelled. This is due to a member of train crew being unavailable.

          Further Info

          We apologise for the cancellation of this service today.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
          If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

        • Last Updated 18/04/2025 07:31

          17:45 York to Bridlington due 19:46 will be cancelled. This is due to a member of train crew being unavailable.

          Further Info

          We apologise for the cancellation of this service today.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
          If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

        Formation alerts (5)

        • Last Updated 18/04/2025 06:13

          Facilities on the 11:52 Stalybridge to Southport due 13:24. Will be formed of 2 coaches instead of 4.

        • Last Updated 18/04/2025 06:12

          Facilities on the 13:26 Southport to Stalybridge due 15:04. Will be formed of 2 coaches instead of 4.

        • Last Updated 18/04/2025 06:12

          Facilities on the 15:52 Stalybridge to Southport due 17:24. Will be formed of 2 coaches instead of 4.

        • Last Updated 18/04/2025 06:13

          Facilities on the 17:26 Southport to Stalybridge due 19:04. Will be formed of 2 coaches instead of 4.

        • Last Updated 18/04/2025 06:12

          Facilities on the 18:32 Southport to Stalybridge due 20:04. Will be formed of 2 coaches instead of 4.

        Other train service updates (8)

        • Last Updated 18/04/2025 10:09

          10:15 Middlesbrough to Newcastle due 11:34 will no longer call at Hartlepool and Sunderland. This is due to the emergency services dealing with an incident.

          Further Info

          Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart. If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

        • Last Updated 18/04/2025 10:09

          10:17 Newcastle to Middlesbrough due 11:27 will no longer call at Sunderland and Hartlepool. This is due to the emergency services dealing with an incident.

          Further Info

          Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart. If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

        • Last Updated 18/04/2025 11:34

          10:24 Bishop Auckland to Saltburn due 11:50 is being delayed between Thornaby and Middlesbrough and is now expected to be 13 minutes late. This is due to a member of train crew unavailable earlier.

          Further Info

          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
          You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.

        • Last Updated 18/04/2025 09:41

          An additional train service has been planned to operate as shown 12:59 Middlesbrough to Battersby due 13:30.

          Further Info

          Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart. If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

        • Last Updated 18/04/2025 06:50

          13:45 York to Bridlington due 15:45 will be terminated at Hull. It will no longer call at Cottingham, Beverley, Hutton Cranswick, Driffield, Nafferton and Bridlington. This is due to a member of train crew being unavailable.

          Further Info

          Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart. If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

        • Last Updated 18/04/2025 07:31

          14:56 Bridlington to York due 16:49 will be terminated at Hull. It will no longer call at Brough, Gilberdyke, Howden, Selby and York. This is due to a member of train crew being unavailable.

          Further Info

          We apologise for the cancellation of this service today.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
          If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

        • Last Updated 18/04/2025 06:51

          15:56 Bridlington to York due 17:59 will be started from Hull. It will no longer call at Bridlington, Nafferton, Driffield, Hutton Cranswick, Beverley and Cottingham. This is due to a member of train crew being unavailable.

          Further Info

          Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart. If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

        • Last Updated 18/04/2025 07:31

          20:00 Bridlington to York due 22:01 will be started from Hull. It will no longer call at Bridlington, Nafferton, Driffield, Hutton Cranswick, Beverley and Cottingham. This is due to a member of train crew being unavailable.

          Further Info

          We apologise for the cancellation of this service today.
          If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
          If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
          If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

        Engineering works (5)

        • Last Updated 18/04/2025 00:50

          Planned engineering work will take place between Leeds and York via Garforth from 00:30, Saturday 19 April 2025 to 04:30, Tuesday 22 April 2025.
          Fewer trains are able to run on some lines.
          Some services will be suspended between Leeds and York. Leeds York via Garforth (local stopping services) in both directions: Northern services will not run. Additional train services will be provided by TransPennine Express.
          Customer Advice:
          Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
          Please check station information posters or online for the location of the bus pick up points.
          For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

        • Last Updated 11/04/2025 06:29

          Planned engineering work will take place between Manchester Piccadilly and Sheffield/Rose Hill Marple/New Mills Central from 00:55, Saturday 19 April 2025 to 04:50, Tuesday 22 April 2025.
          Fewer trains are able to run on all lines.
          All services will be revised. Manchester Piccadilly Rose Hill/New Mills Central/Sheffield (in both directions): Trains will run to an amended timetable.
          Customer Advice:

          Please check station information posters or online for the location of the bus pick up points.
          For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

        • Last Updated 14/04/2025 04:00

          Planned engineering work will take place between Manchester Piccadilly and Stoke-On-Trent from 00:55, Saturday 19 April 2025 to 04:50, Tuesday 22 April 2025.
          All lines will be blocked.
          All services will be replaced by buses between Stockport and Stoke-On-Trent and suspended between Manchester Piccadilly and Stoke-On-Trent.
          Manchester Piccadilly Stoke (in both directions): Trains will not run.
          Buses will be provided between Stockport and Stoke (in both directions).
          Customers should use local bus services between Manchester Piccadilly and Stockport (in both directions).

          Customer Advice:
          Normal journey times are extended by approximately 60 minutes. Please allow extra time for your journey.
          Please check station information posters or online for the location of the bus pick up points.
          For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

        • Last Updated 11/04/2025 19:35

          Planned engineering work will take place between Manchester Piccadilly and Buxton from 00:55, Saturday 19 April 2025 to 04:50, Tuesday 22 April 2025.
          Fewer trains are able to run on all lines.
          All services will be revised.
          Manchester Piccadilly Buxton: Trains will run to a reduced timetable between Hazel Grove and Buxton.
          Buxton Manchester Piccadilly: Trains will run a reduced timetable between Buxton and Hazel Grove.
          Buses will be provided between Stockport and Hazel Grove (in both directions).
          Customers should use local bus services between Manchester Piccadilly and Stockport (in both directions).
          Customer Advice:
          Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
          Please check station information posters or online for the location of the bus pick up points.
          For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

        • Last Updated 14/04/2025 04:00

          Planned engineering work will take place between Manchester Piccadilly and Chester via Altrincham from 00:55, Saturday 19 April 2025 to 04:50, Tuesday 22 April 2025.
          Fewer trains are able to run on all lines.
          All services will be revised.
          Manchester Piccadilly Chester: Trains will run to a reduced timetable between Altrincham and Chester.
          Chester Manchester Piccadilly: Trains will run to a reduced timetable between Chester and Altrincham.
          Buses will be provided between Stockport and Altrincham (in both directions).
          Customers should use local bus services between Manchester Piccadilly and Stockport (in both directions).
          Customer Advice:
          Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
          Please check station information posters or online for the location of the bus pick up points.
          For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

      • All other routes have a good service. For live updates see our journey check page.

      Stations

      • The ticket office will be closed :
        From 18:00 on 18/04/2025 until the end of the day
        From 18:00 on 19/04/2025 until the end of the day at Atherton station.

      • At Broad Green station, the following issues have been reported:
        The ticket office will be closed from 06:13 on 01/04/2025 until further notice.
        Owing to uneven platforms passengers should take extra care.
        The station is staffed from 06:30 until 18:30 each day to offer assistance to customers.
        Due to station refurbishment works, the subway linking Platforms 1 and 2 is now closed until further notice.

      • All toilets are out of order at Buxton station.

      • Owing to uneven platforms passengers should take extra care at Clapham Nth Yorkshire station.

        Due to damage to the platform, please take extra care when using platform 2.

      • The ticket office will be closed :
        From 14:00 until 19:45
        From 19/04/2025 until the end of the day at Daisy Hill station.

      • The ticket office will be closed from 06:17 on 27/06/2024 until 30/06/2025 at Dinting station.

      • The lifts will be out of order between platform 1 and platform 2 from 10:05 on 10/04/2025 until further notice at Garforth station.

        Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.

      • The ticket office will be closed from 18:15 on 19/04/2025 until 20:00 on 19/04/2025 at Grange-Over-Sands station.

      • Owing to uneven platforms passengers should take extra care at Hadfield station.

      • The ticket office will be closed from now until 19/04/2025 at Hag Fold station.

      • All toilets are out of order at Hazel Grove station.

      • The lifts will be out of order between platform 1 and the rest of the station from now until further notice at Hebden Bridge station.

        Step free access is still available throughout the station. Please speak to station staff if you require further assistance, or contact the Northern Customer Experience Centre on 0800 200 6060.

      • Owing to uneven surface on platform 1 passengers should take extra care at Hoscar station.

      • Owing to uneven platforms passengers should take extra care at Kirkby-In-Furness station.

        Please take care on platform 2, uneven surfaces

      • The ticket office will be closed from 14:50 on 17/04/2025 until the end of the day at Lea Green station.

      • The ticket office will be closed from 13:25 on 18/04/2025 until the end of the day at Marple station.

      • Owing to uneven surfaces on platform 2 passengers should take extra care at Meols Cop station.

      • The ticket office will be closed from 09:02 on 28/06/2024 until 30/06/2025 at Northwich station.

      • Owing to uneven coping stone on platform 1 passengers should take extra care at Prescot station.

      • The ticket vending machines are out of order at Retford station.

      • At Salford Central station, the following issues have been reported:
        The station will be closed from now until further notice due to urgent repairs to the railway.
        Due to station improvements works at Salford Central, the station will be closed.

        Customers are advised that railway tickets to/from Salford Central can be used to travel to/from nearby stations at no additional cost during this time. Alternatively, valid railway tickets can also be used on Bee Network bus services between Salford Crescent -Salford Central -Manchester City Centre -Manchester Oxford Road (V1, V2 and 50 services) during this time. For Bee Network bus service information, please visit www.tfgm.com

      • The ticket office will be closed from 07:20 on 19/04/2025 until the end of the day at Sandbach station.

      • The ticket office will be closed from 07:20 on 18/04/2025 until 14:44 on 18/04/2025 at St Annes-On-The-Sea station.

      • The ticket office will be closed from now until 19/04/2025 at Swinton station.

      • The lifts will be out of order between platform 2 and the footbridge from 16:51 on 15/04/2025 until further notice at Wakefield Westgate station.

        Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.

      • Owing to uneven platforms passengers should take extra care at West Allerton station.

      Passenger Information during Disruption

      Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.

      Customer information pledges

      Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.

      Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.

      The Smarter information programme

      This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.

      Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.

      What do the Customer Information Pledges say?

      The customer information pledges

      • Show we care by listening to our customers and putting their needs first
      • Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
      • Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible

      You can view the Rail Delivery Group customer information pledges here

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