Services restored between Halifax and Hebden Bridge

Northern would like to thank customers for their patience during this incident.

Customers can get real time journey updates to their mobile by visiting journeycheck.com/northern or by tweeting our team @northernassist

Our Customer Promise provides compensation to customers who are delayed by 30 minutes or longer on their journey.

Customers can claim Delay Repay if one of our trains is late or cancelled and as a result they get to their destination station more than 30 minutes later than scheduled.

To make a claim under our delay repay initiative, customers must retain their travel ticket and complete the delay repay form which is available at northernrailway.co.uk/delayrepay