Train Cancellations

Rail providers are dedicated to providing the best service possible for their passengers, and although the majority of trains run on time, unfortunately, delays and cancellations do occasionally happen. We understand how frustrating this can be, and travel companies have protocols in place to financially compensate you if you are inconvenienced in this way.

We always advise you to check the status of your train before you travel.

If the train you planned to catch is cancelled, you are entitled to claim a full refund on your ticket. A delay allows you to claim compensation, although the amount you can claim depends on the length of the delay.

Northern have designed Delay Repay specifically for a train not running on time. It works by offering passengers compensation if they arrive at their station 15 minutes or more after they were meant to because a Northern train was delayed or cancelled.

Do cancelled trains get refunded?

If your train is cancelled, you are entitled to a full refund providing your ticket was purchased from Northern.

Once we’ve received your unused ticket, we’ll verify the cancellation with the train operator in question, and issue a refund.

How to claim if trains are late or cancelled?

If you reach your destination station 15 minutes or more later than you should do, you are entitled to compensation under our Delay Repay policy. The amount of compensation you are entitled to is based on the delay length and the type of ticket you purchased. 

If you wish you can receive tickets in lieu of financial compensation.

Just fill out a Delay Repay form, and we’ll ensure you receive what you are entitled to.

If your train is cancelled, just return your unused ticket to us, and as long as it was purchased from Northern, you’ll receive a refund once we’ve verified the cancellation.

Can I get a different train if mine is cancelled?

There is nothing stopping you from catching a different train if your service is cancelled. Just check Northern’s timetable to find an alternative train.