How can we help?
Check out our self-service options
Welcome to our Self-Service Help Centre
Here at Northern we like to make it easy, which is why we have updated our self-serving options to help you reach the best possible outcomes. Take a look at the options below to help you with all your queries and concerns.
How to contact us
Whether you're looking for information on refunds, need to make a claim, or want to report a fault, our self-service options make it easy to get the assistance you need.
Issues on board
For any issues while on board one of our trains please choose one of the following options.
Try out chatbot today
This is available on every page of our website. You can find this at the bottom right-hand corner of each webpage!
Hit ‘Chat with an expert’ to start a conversation to answer your query.
Assisted travel query
Our Passenger Assistance team is on hand to discuss and plan your journey - where possible we recommend booking this service in advance.
Connect with us on WhatsApp
Planning a journey? Access live train information on the go with a live chat function on WhatsApp.
Connect with us on socials
Contact us on X (formally known as Twitter) or Facebook.
Postal
Write to us at Freepost NORTHERN RAILWAY.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.